Customer Support Specialist

United States Gulf Breeze, United StatesRemote

Responsibilities

What You’ll Do Provide customer support via phone, email, and chat for ACT Innovations software platforms, including DCCM and Paracelsus Troubleshoot software, workflow, and user-related issues across ACT platforms, including printer connectivity and driver issues for laboratory equipment Remotely access customer computers using screen-sharing tools to diagnose and resolve software and configuration issues in real time Troubleshoot communication issues between the Paracelsus relay and laboratory analyzers

This is an excellent opportunity for someone early in their career who wants exposure to software support, QA/testing, client operations, and other areas of a growing SaaS organization.
Experience with SaaS software platforms Familiarity with Paracelsus or laboratory/toxicology workflows QA/testing experience
Experience working with courts, justice programs, healthcare, or laboratory environments
Experience supporting hardware-connected software such as laboratory instruments, printers, or similar equipment Familiarity with remote desktop or screen-sharing tools (TeamViewer, AnyDesk, or similar) Why Join ACT Innovations?

Bonus Points If You Have Previous customer support or help desk experience (1-3 years)
Fully remote position Stable Monday–Friday schedule with no weekends Opportunity for career growth into QA, implementations, product management, client success, or technical operations Exposure to mission-driven software that makes a real impact Collaborative and supportive team environment Growing technology company with long-term advancement opportunities Compensation &
Benefits Competitive compensation based on experience
Benefits package available Paid time off and company holidays Ongoing training and development opportunities Worker Type: Regular Number of Openings Available: 1

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Job Description: ACT Job Req: Customer Support Specialist ACT Innovations Remote | Full-Time | Monday–Friday | 8:00 AM – 5:00 PM CT At ACT Innovations , we build software that supports treatment courts, justice programs, and toxicology laboratories across the country.
Our platforms help organizations improve lives, streamline operations, and deliver better outcomes for the communities they serve.
We are looking for a Customer Support Specialist who is eager to learn, enjoys helping others, and is interested in growing within a technology-focused company.
This is a technical support role — not a call center position — and requires comfort learning complex, specialized software platforms used in laboratory and justice program environments.