Senior Director, Operations - EU / UK

London, United KingdomHybrid

Responsibilities

Own and scale the Solution Engineering and Delivery organisations supporting issuer processing and program management customers across Europe.
Define clear engagement models with Sales and Account Management across the full customer lifecycle: pre-sales, onboarding, implementation, and expansion.
Build and maintain a standardized Solutions & Delivery framework that drives consistency, speed, and quality:
Ensure all solution designs are scalable, compliant, and aligned to Marqeta’s product and market strategy.
Own Marqeta’s Card BIN delivery teams in Europe, integrating people, processes, and governance into a unified operating model.
Build a scalable BIN operating model that supports future growth in European volumes and program complexity.
Ensure operational readiness, certification compliance, and execution excellence across all network obligations.
Drive tight alignment between Sales, Account Management, Solution Engineering, Delivery, and BIN Operations to create a seamless customer experience.
Build an operational culture grounded in predictability, accountability, quality, and continuous improvement. Who You Are 15+ years of
Track record of building and developing high-performance teams, including growing leaders and managers.

Marqeta is looking for a Senior Director, Market Operations to lead our European go-to-market execution across Solution Engineering, Delivery, and Program Implementation.
experience leading Solution Engineering, Delivery, Implementation, or Customer Operations teams in payments or financial services.
Strong background in process design, operational transformation, and customer journey improvement.
– Solve for the Customer: With a deep understanding of our customers' business and empathy for their needs, we deliver products and services that drive their success.
– Make it Count: We drive forward with focus and agility. With a sense of urgency and purpose, we get the job done, and done right.