Senior Director, Operations - EU / UK

London, United KingdomHybrid

Responsibilities

Own and scale the Solution Engineering and Delivery organisations supporting issuer processing and program management customers across Europe.
Define clear engagement models with Sales and Account Management across the full customer lifecycle: pre-sales, onboarding, implementation, and expansion.
Build and maintain a standardized Solutions & Delivery framework that drives consistency, speed, and quality:
Ensure all solution designs are scalable, compliant, and aligned to Marqeta’s product and market strategy.
Own Marqeta’s Card BIN delivery teams in Europe, integrating people, processes, and governance into a unified operating model.
Build a scalable BIN operating model that supports future growth in European volumes and program complexity.
Ensure operational readiness, certification compliance, and execution excellence across all network obligations.
Drive tight alignment between Sales, Account Management, Solution Engineering, Delivery, and BIN Operations to create a seamless customer experience.
Build an operational culture grounded in predictability, accountability, quality, and continuous improvement. Who You Are 15+ years of
Track record of building and developing high-performance teams, including growing leaders and managers.

Marqeta is looking for a Senior Director, Market Operations to lead our European go-to-market execution across Solution Engineering, Delivery, and Program Implementation.
experience leading Solution Engineering, Delivery, Implementation, or Customer Operations teams in payments or financial services.
Strong background in process design, operational transformation, and customer journey improvement.
– Solve for the Customer: With a deep understanding of our customers' business and empathy for their needs, we deliver products and services that drive their success.
– Make it Count: We drive forward with focus and agility. With a sense of urgency and purpose, we get the job done, and done right.

10+ years scaling and leading large customer-facing operational organisations in high-growth environments.

This is a senior leadership role requiring both strategic vision and operational rigour.
Serve as Marqeta’s senior operational owner for European card network relationships (e.g., Visa, Mastercard).
A strategic yet hands-on leader—equally comfortable setting vision and rolling up their sleeves to drive execution. - Ways of Working
Presentation Round to team Offer! Compensation and Benefits
Premium Private Medical and Dental coverage
Generous time off program with additional “Floating Holiday days”
Retirement savings program with company contribution
Equity in a publicly-traded company and an Employee Stock Purchase Program
Monthly stipend to support our remote work model
Annual development stipend to support our people's growth and development Family-forming
benefits and up to 20 weeks of Parental Leave

Reporting to the European Market Owner, you will own the end-to-end customer journey—from pre-sales solutioning through to program launch and expansion—while building the operational infrastructure needed to scale Marqeta’s European business.
NOTE: This is a hybrid role and requires employees to be based within 35 miles of our London office.
You will be expected to work on-site two days a week, on Tuesday and Thursday, with the flexibility to work remotely on the other days.
The Talent team will share more details if selected for the "Recruiter" Interview. We'd love for you to join us!
Measurable KPIs spanning Time to Value, delivery quality, predictability, and customer satisfaction.
Automation, process simplification, and reusable solution components.
Standardise BIN onboarding, certification, and lifecycle management processes to ensure reliability and compliance.
Act as the escalation point for delivery, implementation, and network-related operational issues.
Translate network rules, mandates, and changes into clear, actionable delivery plans for internal teams.
Eliminate handoff friction, duplicated effort, and unclear ownership across the customer journey.