product
Posted Sep 11, 2025Agent Product Manager
San Francisco, United StatesOn-site
Responsibilities
- - Identify product improvements and new product offerings to better support our customers and expand our impact - Drive automation and scalable processes by building and refining internal tools, systems, and workflows that improve efficiency and support rapid growth.
- - Collaborate with our Operations Analyst Team to support thorough QA/QC of our product, as well as insightful internal and customer-facing reporting and analyses - Expand customer relationships and contracts by communicating clear business value and recommending additional opportunities to work with Assort.
Requirements
- That’s why we’re building a new foundation for how patients and providers connect, driven by AI, built to embrace the complexities of healthcare, and tailored to each provider’s unique needs.
- experience platform powered by specialty-specific agentic AI.
- Assort’s omnichannel AI agents seamlessly integrate with EHR/PMS and complicated provider preferences to eliminate lengthy hold times and inefficiencies that stand in the way of patients getting the care they need.
- You will be responsible for building and operating the business behind our AI.
- experience in a Consulting, BizOps, or Account Management/Customer Success role - Highly effective verbal and written communication skills with good people instincts; able to build trust and work effectively with a diverse group both inside and outside the company -
- requirements for technical teams - Strong attention to detail and ability to solve complex, interdependent problems; you take a proactive, consultative approach - Ruthless prioritization, organization, and time management - Strong analytical skills: ability to interpret complex data sets, identify and communicate trends, and provide actionable insights to support decision-making and problem-solving - You work well under pressure, with a high degree of adaptability in a fast-paced, rapidly changing
- experience leading end-to-end execution of projects that have significantly improved operations and delivered quantifiable business impact. - You have direct
- experience supporting, or working in, Support or Post-Sales organizations. - You have led product implementations with customers - You have
- experience working with customer service tools, e.g., Zendesk, Intercom