Senior Technical Account Manager, Post-Sales

CanadaOn-site

Responsibilities

Sales & Renewal Activities: Opportunity Development: Proactively identify, qualify, and drive upsell and cross-sell opportunities within the account base, coordinating with partners and distributors to structure value‑driven proposals and bundled offerings for joint customers.

Qualifications: The ideal candidates will be self-motivated with strong knowledge of security, compliance and/or monitoring systems and typical business processes.
Bachelor's degree with 6-10 years of relevant experience.
Must possess strong presentation skills and be able to communicate professionally in response to emails, RFPs and when submitting reports.
Knowledge of key technologies and subjects including TCP/IP and networking, Vulnerability Management, Policy Compliance/Audit Tools, Cloud Security, Cloud Technologies, Firewalls, Web App Security, Endpoint Detection and Response, and other relevant enterprise security solutions.
Knowledge of major regulations (SOX, HIPAA, GDPR, etc.) as well as Auditing Frameworks would be a plus: CIS, NIST, CobiT, ISO27001, ITIL, NERC-CIP, etc… An Information Security industry qualification would be a definite plus (e.g. CISSP, CISA).
Good understanding of emerging technologies such as DevOps, Digital Transformation, Artificial Intelligence, Machine Learning, etc...

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Help secure the world’s largest enterprises with a platform that leads in innovation, coverage, and trust.
The Sr. Technical Account Manager (TAM) is a customer-facing expert responsible for driving customer satisfaction, retention, and growth across channels, distributors, and end-customers.
This role requires a blend of technical expertise and business insight to articulate the company's value, manage strategic relationships, and navigate all phases of the sales and procurement lifecycle, including technical validation, deal formalization, renewal management, and opportunity development .
The TAM acts as a trusted advisor and success champion , ensuring platform adoption, demonstrating value realization, and advocating for customer needs while coordinating closely with partners and internal teams to achieve account expansion and year-over-year contract renewal.