other
Posted May 8Staff Technical CSM, Strategic Accounts
at Monday.com
United StatesRemote
Next.js$500,000
Responsibilities
- Drive adoption, value realization, retention, and growth You will help customers expand their usage of Cloudinary by identifying new use cases, improving existing implementations, and connecting technical recommendations to business impact.
- Lead cross-functional work You will work across Customer Success, Account Management, Product, Support, Professional Services, and other teams to move customer priorities forward.
Requirements
- You do not need to be a software engineer, but you should have strong technical fluency.
- experience managing strategic accounts.
Benefits
- What you’ll do Own strategic customer outcomes You will manage a focused portfolio of approximately 4 to 7 strategic accounts, typically with annual commitments above $500K.
Additional details
- Cloudinary is the Image and Video API platform trusted by millions of developers and over 10,000 companies worldwide.
- Our powerful tools fuel websites to be faster, richer in user engagement, and breakthrough creativity.
- With a growing suite of products that support everything from developer efficiency to brand storytelling, Cloudinary is becoming the visual layer of the web.
- Cloudinary has a globally distributed team across North America, EMEA, and Asia-Pacific, united by a shared commitment to building smart, scalable technology and a culture rooted in humility, curiosity, and collaboration.
- We believe in healthy growth, working with purpose, and creating meaningful value.
- If you’re looking for a place where your voice matters and your work truly makes an impact, this may be the opportunity for you.
- About the role Cloudinary is looking for a Staff Technical Customer Success Manager to support a focused portfolio of our most strategic customers.
- In this role, you will act as a trusted advisor to senior customer stakeholders, helping them get measurable business value from Cloudinary while navigating complex technical, organizational, and commercial priorities.
- This is a senior level role for someone who can operate independently with high-impact customers, bring strong technical fluency to customer conversations, and influence outcomes across Customer Success, Account Management, Product, Support, and other partner teams.
- You will not only own outcomes for your portfolio, but also contribute insights that help improve how Cloudinary manages strategic accounts more broadly.