other
Posted 1 weeks agoCustomer Representative
at CAE
Singapore, SingaporeOn-site
Responsibilities
- Conduct facility orientation and safety briefings for clients.
- Coordinate security clearance submissions with relevant stakeholders for approval.
- Submit long-term pass applications for internal customers.
- Support entry visa applications, including E-entry visas, and issue letters of visa or business invitation for internal and external customers.
- Coordinate lodging and logistics arrangements for clients as required.
- Prepare and distribute pre-training information packages prior to training commencement.
- Coordinate and schedule media tours and site visits.
- Monitor and respond to inquiries received via phone, email, and online platforms, ensuring high-quality customer service.
- Manage call handling, including clear communication and warm transfers to appropriate departments when required.
- Distribute daily survey emails and proactively gather client feedback.
- Perform inventory checks and submit requisitions as needed.
- Maintain customer lounge hygiene and ensure supplies are adequately stocked.
- Plan, coordinate, and organize meetings for stakeholders.
- Manage incoming and outgoing mail and courier services, ensuring proper recording and distribution.
- Plan and manage airline training rosters using the Gemini system.
- Publish confirmed instructor and airline training schedules.
- Resolve scheduling conflicts, including instructor qualification and regulatory compliance issues.
- Ensure all training events are assigned in accordance with applicable regulations.
- Assign crew names to training sessions and ensure roster accuracy.
- Review journey logs at month-end and support month-end closing activities with Finance and airline planners.
- Support smooth daily operations of pilot training programs.
- Perform other duties as assigned. Minimum
Requirements
- experience in customer service, training coordination, scheduling, administrative operations, or a related operational role.