engineering
Posted Apr 22Technical Services Engineer III
Columbus, United StatesOn-site
Responsibilities
- Support the design, implementation, and ongoing management of technical integrations for both new and existing clients across the impact.com platform, including troubleshooting, optimization, and maintenance.
- Manage incoming technical requests through ticketing systems, prioritizing effectively in a fast-paced environment.
- Identify emerging or recurring issues and communicate trends, risks, and insights to management and cross-functional stakeholders.
- Identify, scope, and help develop internal tools or reports that improve troubleshooting workflows or enable other teams across the organization. What You Bring:
Requirements
- As a Technical Services Engineer III, you will build a deep understanding of impact.com’s technology and platform capabilities, supporting clients throughout the full lifecycle, from initial integration through post-launch optimization and ongoing support.
- In this role, you will sit at the center of the technical challenges impacting our client base, using your expertise to diagnose issues, drive resolutions, and continuously improve the client experience after go-live. What You'll Do:
- Develop and maintain a deep understanding of impact.com’s products, platform capabilities, and enhancements, while staying current with relevant industry trends.
- Bachelor’s degree in Computer Science, Engineering, Science, Mathematics, or a related discipline, or equivalent practical experience . •
- Experience in a tech-focused role at a digital marketing or technology-driven company, preferably in a customer-facing capacity.
- Strong understanding of the design, implementation, and support of client solutions on SaaS platforms. •
- Experience with web technologies such as HTML, CSS, JavaScript, SQL, REST APIs, FTP, and related tools.
- Ability to analyze logs and data to troubleshoot issues, including writing SQL queries when applicable.
- Familiarity with affiliate marketing or the broader digital marketing ecosystem is a plus.
- Excellent problem-solving and troubleshooting skills, with the ability to think critically and navigate complex technical challenges.
- Clear, confident verbal and written communication skills in English, with the ability to explain technical concepts to both technical and non-technical audiences using a calm, constructive, and customer-centric approach.
- Strong organizational skills, attention to detail, and the ability to prioritize effectively in a dynamic environment.
- experience of the applicant along with the
Benefits
- Salary Range: $80,000 - $100,000 per year, plus additional 5% variable annual bonus contingent on Company performance and eligible to receive Restricted Stock Unit (RSU) grant. *This is the pay range the Company believes is equitable for this position at the time of this posting.
- Consistent with applicable law, compensation will be determined based on the skills, qualifications, and
- requirements of the position, and the Company reserves the right to modify this pay range at any time.
- Benefits and Perks:
- benefits package that supports your well-being, growth, and work-life balance.
- Medical, Dental, and Vision insurance
- Flexible spending accounts and 401(k)
- Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge.
- Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage.
- A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
- Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
- Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses.
Contact
- impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey.
- From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships.
- As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most.
- Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results.
- Your Role at impact.com:
- At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a
- impact.com is proud to be an equal-opportunity workplace.
Additional details
- Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform.
- You will design, implement, and support technical solutions across our SaaS platform, helping ensure reliability, scalability, and long-term success.
- Working closely with Onboarding, Client Success, Product, Engineering, and other internal teams, you will partner directly with client business and technical stakeholders to guide integrations, troubleshoot complex technical issues, and provide ongoing guidance on best practices.
- Partner closely with Onboarding, Customer Success, Product, Engineering, Solutions, and other internal teams to deliver a seamless onboarding
- Take end-to-end ownership of client technical issues, from initial investigation and root cause analysis through resolution and clear, timely communication.
- Contribute to the creation and maintenance of technical documentation, integration guides, training materials, and help content for both clients and internal teams.
- A self-starter mindset with curiosity and a desire to continuously learn, improve processes, and step outside of your comfort zone.
- Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled
- We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
- Health and Wellness: Your well-being is a priority.