other
Posted Feb 2Senior Solutions Architect
at ResMed
Ca Canada, CanadaRemote
Responsibilities
- Senior Solutions Architect As a Senior Technical Solutions Architect supporting global customer service, you will design and optimize end-to-end technology solutions that enable world-class customer experiences.
- Solution Design & Architecture Design end-to-end technical solutions across Resmed’s enterprise ecosystem (ERP, CRM, CCaaS, digital platforms).
- Produce and maintain architecture deliverables: system context diagrams, sequence flows, integration models, data flows, and non-functional requirements.
- Ensure solutions align with enterprise architecture standards, security policies, and regulatory/compliance requirements (HIPAA, GDPR).
- Define integration approaches (APIs, events, middleware), data patterns, and resiliency strategies. 2.
- Lead architecture design reviews for Global Revenue and promote engineering best practices (reusability, maintainability, observability) within the team.
- Champion scalability, performance, reliability, and cost awareness in all solution designs.
- Demonstrate strong communication and interpersonal skills, with the ability to influence stakeholders and cross-functional teams. 3.
- Promote adherence to Resmed’s data governance, security, and compliance frameworks.
Requirements
- Qualifications Required Bachelor’s degree in Computer science, Engineering, or related field (or equivalent practical experience). 7+ years of solutions architecture experience, including 4+ years designing enterprise solutions across ERP, CRM, CCaaS ( NiCE, Genesys) and digital ecosystems.
- Strong understanding of enterprise integration (middleware, microservices, APIs, event-driven patterns).
- Experience with cloud platforms and modern delivery practices.
- Experience working in healthcare/MedTech or other regulated industries, with familiarity in compliance practices (HIPAA, GDPR).
- Experience with contact center integrations, customer journey platforms, and omnichannel architectures.
- Proven ability to design effective solutions in dynamic, evolving environment.