Senior Solutions Architect

Ca Canada, CanadaRemote

Responsibilities

Senior Solutions Architect As a Senior Technical Solutions Architect supporting global customer service, you will design and optimize end-to-end technology solutions that enable world-class customer experiences.
Solution Design & Architecture Design end-to-end technical solutions across Resmed’s enterprise ecosystem (ERP, CRM, CCaaS, digital platforms).
Produce and maintain architecture deliverables: system context diagrams, sequence flows, integration models, data flows, and non-functional requirements.
Ensure solutions align with enterprise architecture standards, security policies, and regulatory/compliance requirements (HIPAA, GDPR).
Define integration approaches (APIs, events, middleware), data patterns, and resiliency strategies. 2.
Lead architecture design reviews for Global Revenue and promote engineering best practices (reusability, maintainability, observability) within the team.
Champion scalability, performance, reliability, and cost awareness in all solution designs.
Demonstrate strong communication and interpersonal skills, with the ability to influence stakeholders and cross-functional teams. 3.
Promote adherence to Resmed’s data governance, security, and compliance frameworks.

Qualifications Required Bachelor’s degree in Computer science, Engineering, or related field (or equivalent practical experience). 7+ years of solutions architecture experience, including 4+ years designing enterprise solutions across ERP, CRM, CCaaS ( NiCE, Genesys) and digital ecosystems.
Strong understanding of enterprise integration (middleware, microservices, APIs, event-driven patterns).
Experience with cloud platforms and modern delivery practices.
Experience working in healthcare/MedTech or other regulated industries, with familiarity in compliance practices (HIPAA, GDPR).
Experience with contact center integrations, customer journey platforms, and omnichannel architectures.
Proven ability to design effective solutions in dynamic, evolving environment.