engineering
Posted 2 days agoTechnical Support Engineer
at Samsara
Mexico, MexicoHybrid
Requirements
- Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations.
- experience in a technical support role, proven customer-facing skills, and strong communication skills.
- We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
- Product Expertise : Become an expert on Samsara’s product portfolio of complete Internet of Things (“IoT”) solutions combining hardware, software, and cloud to bring real-time visibility, analytics, and AI to operations across multiple industries.
- B.S. in Computer Science, Engineering (Mechanical/Electrical), or other technical fields.
- experience in support, engineering, or other technical roles.
- Bilingual English and Spanish is a must.
- Excellent customer service and interpersonal skills coupled with the ability to influence individual contributors and leaders across the company.
- Ability to work in a hyper growth environment with shifting priorities.
- Experience with industrial systems, electronics, tinkering with cars or IoT devices, or similar hands-on work is a big plus.
- Familiarity with using CRMs like Zendesk or Salesforce.
- Familiarity with vehicles, trailers and diagnostic ports (e.g., OBD-II, J1939) is a plus. Total Rewards
- All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.
Benefits
- You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
- Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company.
- We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.
- Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more.
Contact
- Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process.
- Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co.
Additional details
- At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy.
- Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.
- Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring.
- As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. About the role:
- You will be a part of our Tier 2 support team within the umbrella of the Global Technical Support organization.
- You will be responsible for resolving complex customer problems and improving support across all teams.
- Your work will be collaborative in nature, working together with other support engineers in multiple support locations to serve our customers and troubleshoot complex issues.
- The ideal candidate will have a strong technical background with
- You understand the day-to-day aspects of customer support including managing tickets, building knowledge base articles, and providing product feedback to Engineering and PM teams.
- This is a remote position open to candidates based in Mexico.