customer support
Posted 4 weeks agoSenior Customer Success Manager
at ResMed
Peachtree Corners United States, United StatesRemote
Requirements
- Utilizing deep knowledge of Brightree products and services in conjunction with broad expertise in the mechanics of running an HME business, the Senior Customer Success Manager uses independent judgement to assess complex business processes and develop prioritized recommendations that will improve customer efficiency, increase ROI and drive overall adoption of Brightree and reduce churn.
- The Senior Customer Success Manager routinely collaborates with the customer to evaluate diverse issues or data and demonstrates the ability to understand unique challenges, identify opportunities and offer insights and effective solutions using company best practices. Let's talk
- experience in HME and resupply operations management Four-year college degree in business, finance, IT or a relevant discipline; or solid finance and accounting skills to communicate effectively with corporate officials. Minimum 4 years of
- experience in business process improvement Minimum 2 years of
- experience using the Brightree business management solution Demonstrated success in partnering and maintaining ongoing relationships with executive leadership including ability to present and effectively communicate prioritized recommendations that will improve customer efficiency, increase ROI and drive overall adoption of Brightree Exceptional consultative and communication skills with a keen attention to detail while handling multiple priorities Knowledge of software implementations, system workflows
- experience in customer success or account management role with a focus on diagnosing, diffusing, and resolving customer escalations preferably with national, multi-product or large regional accounts 2+ years Infusion pharmacy
- experience Highly organized with the ability to manage and drive change Skilled in process analysis and improvement with demonstrated business
Benefits
- Solid understanding of medical insurance billing and the reimbursement relationships between patients, providers, and insurance carriers. 50-60% domestic travel required 4+ years of
- benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members.
- benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance.