Client Consultant

United StatesRemote

Responsibilities

Lead collaboration with business partners to provide subject matter expertise on Unum’s technology capabilities, and associated systems, in support of administration,
Troubleshoot client file feeds or digital solutions as necessary to resolve issues Proficient in completing comprehensive audits including, but not limited to, enrollment activity, premium remittance and allocation, salary adjustments and policy changes with little supervision or guidance.
Own the prompt and efficient resolution of escalated client issues through effective coordination involving the necessary business partners.
Maintain high quality standards and accuracy on all interactions and outputs.
Analyze, communicate, and consult on various billing and service-related issues to solve for root cause and eliminate additional downstream billing and service impacts.

This consultative role facilitates client education across all product lines to ensure understanding of solutions applicable to clients’ needs.
These complex activities require in-depth knowledge of technical integrations with various technology partners, and platforms.
Ability to manage competing accountabilities and prioritize client requests through the timely delivery of accurate responses and solutions.
Job Specifications: College degree preferred, or equivalent experience required. 3-5 years of
experience in Customer Services, Employee
Ability to research and analyze problems and develop and implement creative, customer-focused solutions.
Excellent collaboration skills: demonstrated ability to partner with cross-functional business areas.
Knowledge of continuous improvement methodologies.
Ability to navigate in a fast-paced, complex environment.
Strong Excel skills preferred Solid mathematical aptitude, analytical skills, and attention to detail ~IN1 #LI-CC1 **Remote employees eligible to apply.

To enable this, we provide: Award-winning culture Inclusion and diversity as a priority Performance Based Incentive Plans Competitive
benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability Generous PTO (including paid time to volunteer!) Up to 9.5% 401(k) employer contribution Mental health support Career advancement opportunities Student loan repayment options Tuition reimbursement Flexible work environments *All the
Introductory knowledge of the insurance business, the company's operating structure, product offerings, external drivers and corresponding workflow processes preferred.
The base salary range for applicants for this position is listed below.
Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience. $45,600.00-$86,200.00 Additionally, Unum offers a portfolio of
benefits and rewards that are competitive and comprehensive including healthcare
benefits (health, vision, dental), insurance
benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All

Job Posting End Date: August 13 When you join the team at Unum, you become part of an organization committed to helping you thrive. Here, we work to provide the employee
benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments.
And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally.
benefits listed above are subject to the terms of their individual Plans .
And that’s just the beginning… With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers.
Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team.
Help us help others, and join Team Unum today! General Summary: In this role, you could be aligned with one of our teams supporting one of our many benefit Ben Tech/HCM partner (ADP, Workday, UKG, Employee Navigator).
This posting is intended to fill Client Consultant positions within the Small Business, Mid-Market, HRC, and Broker Connect segments.
Final team alignment will be determined by the hiring panel based on business needs, candidate experience, and overall fit.
This role is the primary service point for client and broker matters related to all policy level administration needs.