Customer Service Representative

Houston, United StatesOn-site

Responsibilities

Manage high‑volume calls and communications with truck drivers and plant personnel across 12 scale locations.
Issue accurate tickets, maintain organized transaction records, and process overweight permits daily.

Ability to work 4:00AM - 12:00PM shift as needed for vacation coverage.
Ability to manage multiple tasks in a fast-paced environment.
Proficiency in using business systems and tools to support customer service functions.
Proficiency in Windows-based programs, JWS, and SAP systems.
Knowledge of aggregates or construction materials helpful.
High school diploma or equivalent; college degree or additional training preferred.
Physical Demands of the Job Ability to sit or stand for extended periods while working at a computer or desk.

Line of Business: Service & Support Pay Range: $46,880.00 – $57,820.00 About Us Heidelberg Materials is one of the world's largest suppliers of building materials.
Visual and auditory ability to respond to customer inquiries and communicate effectively. What We Offer Hourly $24/hr DOE 401(k) retirement savings plan with an automatic company contribution as well as matching contributions Highly competitive
benefits programs, including: Medical, Dental, and Vision along with Prescription Drug
Benefits Health Saving Savings Account (HSA), Health Reimbursement Account (HRA) and Flexible Spending Account (FSA) AD&D, Short- and Long-Term Disability Coverage as well as Basic Life Insurance Paid Bonding Leave, 15 days of Paid Vacation, 40 hours of Paid Sick Leave and 10 Paid Holidays Equal Opportunity Employer - Minority / Female / Veteran / Disabled

Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9,000 employees.
What You'll Be Doing This position is responsible for all aspects of customer service; receiving and processing orders, direct communication with truck drivers and customers, follow up and problem solve orders when necessary, and provide efficient and professional service to drivers and customers.
Provide exceptional customer and driver support by processing orders, answering inquiries, and resolving issues promptly.
Enter customer and job data into JWS and coordinate deliveries with freight carriers for efficiency.
Communicate order confirmations, status updates, and ensure timely, accurate order processing.
Provide after‑hours or early‑morning shift coverage as needed, including during inclement weather.
Shift Hours: Monday - Friday 9:00 AM - 5:00 PM and rotational Saturdays 6:00AM - 12:00PM.
What Are We Looking For Strong communication and interpersonal skills with a customer-first mindset.
Demonstrated problem-solving capabilities and attention to detail.
Commitment to teamwork, reliability, and continuous improvement.