Sales Specialist, Physician Portal

San Diego United States, United StatesOn-site

Responsibilities

Review, validate and process orders in Virtuox submitted via the Portal.
Manage and maintain consignment inventory levels for organizations.
Run reports and analyze organizational statistics to ensure account performance is properly configured.
Perform day-to-day support and monitor performance, ensuring that the VTX Provider Portal runs smoothly and efficiently.
Act as a client liaison between Virtuox, Providers, and DMEs Processes Portal Registration requests – enrolling new Organizations and users, providing access to the VTX Provider Portal.

Become an expert in Virtuox platform with a complex understanding of HST and DME involvement.
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES This individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities: Ability to support multiple clients and projects.
Ability to work across multiple platforms and systems simultaneously with ease.
Excellent customer service skills complemented by an ability to listen to and interpret client requests.
Makes decisions reflecting knowledge of productivity and self-motivation.
Must be able to sit and/or stand for a minimum of 8 hours per day.
Ability to sit at a desk and work on a computer as needed.
QUALIFICATION STANDARDS Education: High School Diploma or GED

JOB SUMMARY: The Physician portal sales specialist will be responsible for daily oversight and management of the Virtuox Provider Portal, as well as assisting the Inside Sales and Outside Sales teams in related tasks.
The Physician portal sales specialist maintains good public relations, provides customer service, and technical support to all user accounts. DUTIES AND
Serves as a point of contact for Virtuox clients and internal teams via phone and email.
Process, place and track consignment inventory orders for fulfillment.
Provides technical support and troubleshooting guidance to all users.
Calculates and reports weekly/monthly statistics as required by management.
Work with internal and external partners to analyze and identify needs for enhancements, upgrades, or solutions to improve overall support of the platform.
Escalate application problems to developers through Help Desk Participate in team meetings.
Establishes and maintains effective communication and good working relationship with co-workers.
Displays a high-level of initiative, effort, and commitment to ensure the completion of assignments and projects in a timely manner.