other
Posted Apr 16Implementation Manager - West Coast
at Aurelian
Remote
Requirements
- ABOUT AURELIAN Aurelian builds AI tools that help 911 centers handle more with less, so telecommunicators can stay focused on what matters most and communities get the response they need.
- AVA https://www.aurelian.com/ava is a conversational AI agent that answers non-emergency calls; the agent routes, triages, and resolves the calls without any human intervention.
- requirements (~25%), we're looking for someone based on the West Coast (PT or MT time zones), ideally living within 45–60 minutes of a major airport." WHAT YOU’LL BE DOING - Own end-to-end implementations from kickoff through go-live - Define project plans tailored to each customer’s unique needs, resources, and desired outcomes - Personally configure and deploy Aurelian’s solution and dashboards in customer environments - Translate real-world emergency response workflows into system configurations.
- experience in implementation, technical project/account management, or similar customer-facing roles - Strong technical fluency (SaaS platforms, integrations, system behavior) - Practical working knowledge of software implementations and technical concepts -
- Experience working directly with customers in technical environments - Ability to translate complex workflows into working system configurations - High ownership mindset – you take responsibility for outcomes, proactively step in where needed, and contribute beyond your immediate scope - Comfortable operating in ambiguity and fast-moving environments - Serve as a trusted advisor to customers – guiding them toward best-practice solutions with empathy and sound judgment, while using thoughtful influence to
- Experience with GIS, telephony systems, or call-handling tools This role requires up to 25% travel (2-3 days/week, 2x/month to conduct onsite training at 9-1-1 centers).
Benefits
- FOR FULL-TIME ROLES, AURELIAN OFFERS A VARIETY OF BENEFITS, INCLUDING: - Comprehensive Medical, Dental, Vision & Life insurance - 401(k) - Unlimited PTO - Company-wide offsites - Equipment stipend - Relocation assistance - Daily delivered lunches (on us) - Office in Seattle - Start-up Equity
Contact
- CORA https://www.aurelian.com/cora supports call-takers on the calls that matter most.