Customer Account Manager - Strategic

Los Angeles, United StatesRemote

Responsibilities

Own and manage your Book of Business (BoB) - driving adoption, retention, and expansion across enterprise customers through deep partnership and measurable outcomes.
Develop and execute account strategies that connect customer objectives with HackerRank’s mission, ensuring long-term value realization and growth.
Build trusted relationships with executive sponsors and technical leaders, embedding HackerRank into their hiring and workforce planning.
Run proactive engagement cadences including QBRs, success check-ins, and executive reviews.
Maintain accurate forecasts, health metrics, and growth pipelines while ensuring seamless handoffs and transparent reporting. Who you are

Software has entered an era where humans and AI build side by side.
Maintain full functional and process knowledge of HackerRank products and services as well as market awareness and knowledge of competitive threats.
Deeply expert in your craft, you combine product mastery with a keen sense of business impact, connecting HackerRank’s platform to customer value.
Experience working with HR tech or developer ecosystems, especially within enterprise-scale organizations.
A background in driving multi-product adoption or leading high-growth, customer-centric initiatives.

Bring 5+ years of Saas enterprise account management, ideally in fast-scaling environments.

Excellence, speed, and impact are non-negotiable for you - not trade-offs. Compensation
This sales role is eligible for incentive-based pay, with an annual total potential earnings range of $200,000 to $250,000, including base salary and incentive-based compensation (based on quota attainment).