Operations Engineering Specialist - VIC

Melbourne, AustraliaOn-site

Responsibilities

 Drive a monthly Critical Incident review with the State Operations Manager.
 Own and drive communications with internal Motorola Solutions Management to ensure all parties are informed effectively on the status and progress of High Severity Incidents.
Knowledge Management:  Oversee and drive the maintenance of operational processes and disciplines needed to serve the Customer effectively.  Ensure all operational documentation is kept up to date and relevant.
 Monitor and QA the service reports produced.
 Review and improve service reports as required.

 Assist the NOC and Ops Engineers in analysing the issue and providing guidance on their diagnostic and repair activities, escalating when required to the National Operations Manager for further support.
 Provide trending analysis for customer reports Risk Management:  Identify risks and issues that can apply to each operational obligation and escalate to State Operations Manager when needed Undertake special projects and additional duties as required and assigned by the manager, aligning with the departments overall objectives and functions. Basic
experience in an operational management role within a telecom or network services environment. ● Diploma / Tertiary
Qualifications in Business Management, Information Technology, Computer Science or equivalent. ● Strong understanding of network infrastructure and technologies, including wireless communication, IP networking, and software-defined networking.
Experience in Digital Radio Communications environment or equivalent (both Trunked and Conventional systems including Simulcast). ●
Experience in leading customers through systems implementation and driving improvement on high impact mission critical Customer operations. ● Experienced in problem solving and consulting capability. ●
Experience with network monitoring and management tools.
● Ability to work under high pressure and adapt to rapidly changing environments.