operations
Posted 5 hours agoSenior Specialist - Retail Operations, Seoul
at Ooon
Seoul, South KoreaOn-site
Responsibilities
- - Own and lead the end-to-end process for the programs and initiatives that impact and support the entire retail store environment, inclusive of implementation and ongoing process improvement
- - Develop innovative systems, programs, and processes that empower our retail store teams to operate at a high level of efficiency in line with our spirits
- - Identify methods to improve communication to our retail store teams, inclusive of internal Intranet management, HQ to store communications, store feedback communications, and any other internal communications needs that arise
- - Drive the execution of yearly initiatives set forth by the Global Retail Store teams and the Retail Operations department to positively impact our retail stores’ growth and success
Requirements
- In this position you will be a direct liaison between our store teams and our HQ departments and will serve as a first point of contact to gather feedback and offer operational solutions required to support continuous improvement.
- experience in retail operations and/or project management;
- experience in the sports industry is a plus
- - You have excellent interpersonal skills and have the ability to work productively with multiple teams and levels of management across an organization - You have
- experience using data and metrics to inform decision-making and drive improvements
- - You have demonstrated success in prioritisation and collaboration across multiple departments (cross functional teams)
- - You have a proven ability to identify solutions needed for organisational programs and assess potential points of vulnerability
- - You are familiar with retail store technologies; depth of knowledge of logistics and inventory management systems is a plus
- You are not required to provide this demographic information and this information will in no way impact your eligibility for hire.
Experience
- - You have 5+ years of
Benefits
- Holding deep subject matter expertise in our retail store foundations and operations, you will support our store teams in successfully living into our retail vision.
Additional details
- As a Retail Operations Senior Specialist, you will play an essential role in supporting our retail stores.
- You will work closely with our HQ departments and subject matter experts to navigate and lead the launch, implementation, and ongoing success of projects and programs in our stores.
- - Act as a change champion leading and influencing the evolution of our retail operations by proactively identifying opportunities to optimise workflows, processes, and collaboration across our stores, within our department, and with cross-functional teams
- - Proactively manage and prioritise complex work streams with varying levels of importance and timelines, partnering early with key stakeholders to drive forward deliverables and timelines
- - Act as subject matter expert on the key pillars of our retail stores (people, product, operations, community, and marketing), articulating the impact of these pillars on the in-store
- experience and stay abreast of evolving retail trends and best practices
- - You are a systems thinker in program/project management, process improvement, and understanding both technical and non-technical infrastructure
- - You have an entrepreneurial and growth mindset, are eager to challenge the status quo, and have an appetite for improvement
- - You have strong organisational skills, attention to detail, and management of time and resources to meet critical deadlines in a fast-paced environment
- Our Retail team is the heartbeat of On, bringing our brand and products to life for our fans across the globe.