infrastructure
Posted 3 weeks agoManager IT Infrastructure
Spain_madrid_office, SpainOn-site
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Responsibilities
- Lead the delivery of services and support for a regional client infrastructure service
- Design and lead regional IT department support model for European client geography
- Ensure the efficient utilization of IT resources including personnel and equipment – across the region.
- Design and manage the resource plan including full time, contractor and manage services offerings for IT function.
- Develop KPI’s and Metrics to measure success and areas of focus for the support organization.
- Develop and implement all functional policies and procedures, including regional standards, purchasing, and service provisioning.
- Manage deployment, monitoring, maintenance, development, upgrade, and support of IT systems (servers, storage, backups, networks, data centers).
- Manage and develop relationships with clients and business unit resources to service clients at their highest points of need.
- Analyze existing operations and make recommendations for the improvement and growth of IT systems.
- Conduct research and remain current with the latest technologies and solutions in support of client requests for proposals (RFP’s)
- Manage operations staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.
- Establish and maintain regular written and in-person communications with the organization’s executives, department heads, and end users regarding pertinent IT activities.
- Oversee operations-related incidents, requests, and projects
- Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
Requirements
- Assist with basic IT troubleshooting and communications with customer, business unit and IT staff. Qualifications :
- experience in a medium to large IT operations setting
- University degree in the field of business, computer science or information systems is preferred
- Industry certifications (PMP, Prince2, Cisco, VMware, EMC, HPE Aruba, CISSP, CISA, CIPM) are a plus.
- Must have the right to work in the EU
- Strong technical understanding, able to take complex technical descriptions and convert them into easy-to-understand updates for business unit leaders
- Working knowledge of virtual server technology such as VMware
- Working knowledge data storage platforms and backup solutions ie EMC Unity and Rubrik
- experience in IT infrastructure planning and development.
- Excellent understanding of the organization’s goals and objectives.
- Strong understanding of human resource management principles, practices, and procedures.
- Strong understanding of project management principles. Personal Attributes
- Ability to conduct and direct research into IT issues and products as required.
- Ability to present ideas in business-friendly and user-friendly language.
- Ability to perform general mathematical calculations for the purpose of creating business cases, budgets, and so on.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- experience working in a team-oriented, collaborative environment. Work Conditions
- Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.
Experience
- 5+ years of client services support experience, supporting large scale client implementations at multiple sites
- 5+ years of IT service management
Additional details
- Verra Mobility is a global leader in smart mobility.
- We develop technology-driven solutions to make transportation safer and more convenient worldwide.
- We work with police departments and municipalities across North America, the Asia Pacific and Europe to install safety cameras, including red-light, speed, and school bus stop arm cameras.
- We manage tolling transactions and violations for the world's largest commercial fleets and rental car companies, serving over 8.5 million vehicles whilst, via our proprietary connected systems, are processing nearly 165 million transactions each year for more than 50 tolling authorities. Position Overview:
- This role is responsible for supervising and ensuring the efficient operation of Verra Mobility’s IT infrastructure and services across Europe.
- This includes managing the IT staff responsible for monitoring, diagnosing, and optimizing network and system performance, as well as leading cloud infrastructure initiatives.
- The role reports to the VP, IT Infrastructure and works closely with local client support and corporate IT teams to drive business and client satisfaction. Essential Responsibilities:
- Act as Service Delivery Manager for Client Infrastructure in the EU
- Work with cross functional teams and stakeholders to define business and client infrastructure
- requirements for product and service implementations.