Run the operating rhythm - Own daily huddles and weekly cadences that keep housekeeping, maintenance, spa, DreamWeavers, and front-of-house in sync. - Tighten every handoff so requests and issues flow cleanly without chasing.
Build & stress-test the systems - Treat PMS, BoltOS, task tools, comms, and finance as one integrated ecosystem—find the gaps and close them. - Partner with tech to embed your processes directly into our custom OS and AI tools. - Identify automation that removes repetitive work and returns time to guests. Protect the guest
Requirements
- AI-curious and tool-agile: you use modern software and AI to make work lighter (no coding required).
Elon’s 5-step process and a bias toward simplification, deletion, and speed. - You have a low tolerance for inefficiency, rework, and unnecessary complexity. - AI-first thinking.
You’re obsessed & experienced with harnessing the power of AI. - Several years improving operations in boutique/luxury hospitality, vacation rentals, resorts, restaurants, or similar high-touch environments. - Proven ability to turn chaos into SOPs, training, and standards that others run successfully without you. -
Experience coaching cross-functional teams and raising standards without burnout. - Strong written communication—your SOPs, recaps, and updates are simple, visual, and actually used.
Benefits
We’re scaling from a $32M flagship to a $200M+ national portfolio.
Bonus points for: opening/scaling a property, EOS or Lean experience, or deep work with vibe coding, custom software, PMS, hospitality CRM, or ops platforms.
COMPENSATION OTE: $122,600 – $132,600 - Base: $90,000 - Performance Bonus: $13,000 annually (paid bi-weekly, KPI-tied) - Sign-On: $6,000 (paid quarterly in Year 1) - Health Stipend: $3,600/year - Profit Pool: Year 1 estimate $10k–$20k+ (scales with us) - Free stays + million-dollar views + high-performance team.
THE MISSION Turn messy on-site reality into calm, clean, scalable systems that the Sr. Director and frontline teams can actually run on. - Eliminate waste and chaos. - Convert floor truth into BoltOS standards. - Free the Sr. Director to lead instead of firefight.
WHY THIS ISN’T A NORMAL OPS ROLE Bolt Farm Treehouse isn’t a generic boutique hotel.
It’s a mountaintop lab rebuilding hospitality from first principles—so couples don’t just vacation, they remember why they chose each other.
We’re building America’s most iconic romantic luxury retreat brand — nature-immersed, emotionally transformative experiences with 3,300+ five-star reviews, features in Forbes, Travel + Leisure, and Netflix.
We are the Department of Growth Efficiency (DOGE): anti-bloat, anti-corporate theater, pro-beautiful systems that actually work.
We need an Operations Orchestrator who treats friction as the enemy and sees a perfect SOP as a work of art.
WHAT YOU’LL DO Lead through the team - Walk the villas with housekeeping, ride with maintenance, sit in on spa and DreamWeaver setups, and jump into front-of-house. - Build real trust so people tell you what’s actually happening. - Coach supervisors on consistency and standards—without micromanaging their teams.
Translate floor reality into bulletproof processes - Turn observations into dead-simple SOPs, photo standards, checklists, and templates that new hires can follow on day one. - Standardize the moments that matter: arrivals, turnovers, staging, spa, DreamWeaver experiences, and maintenance cycles. - Convert one-off fixes into reusable playbooks so the same problem never needs a second meeting.
experience Every decision is filtered through one question: “Does this make it easier for couples to reconnect?” Catch friction before guests feel it.
When something breaks, respond calmly, fix the root cause, and update the system.