Field Supervisor/Service Manager

Right Way Garage Doors Vacaville, United StatesOn-site

Responsibilities

Coach, mentor, and support service technicians through regular ride-alongs and one-on-one meetings
Lead daily huddles and team meetings
Foster a positive, high-performance culture Drive Department Performance
Monitor key performance metrics, including:
Develop action plans to improve results and department profitability Oversee Daily Operations
Manage technician schedules and workflow
Ensure jobs are completed accurately and efficiently
Support dispatch and customer service teams
Maintain consistent service quality and operational standards Recruit & Develop Talent
Lead onboarding and training for new employees
Conduct 30, 60, and 90-day check-ins
Build a strong pipeline of future talent Deliver an Exceptional Customer Experience
Coach technicians on communication and service excellence
Build relationships with your team
Establish regular coaching and accountability
Improve technician performance and operational consistency
Reduce callbacks and warranty issues
Increase revenue, customer satisfaction, and overall department performance

Experience managing and coaching field technicians
Strong understanding of service performance metrics (KPIs)
Proven ability to improve team performance and profitability •
All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.

💵 Annual Salary: $80,000 – $125,000 (Based on
Revenue per technician Average ticket Close rate Membership sales
💵 Competitive Salary: $80,000 – $12,000 per year 🏥 Full
Benefits : Medical, Dental, Vision, Employer-Paid Life & Disability Insurance
⛽ Company Vehicle, Tools & Gas Card
📅 Paid Time Off & Holidays
🎁 Employee Discounts & Referral Bonuses
*This posting provides details on potential commissioned compensation ranges and possibilities.
These amounts are not guaranteed and should in no way be construed as a salary offer.
Pay Range $80,000 — $125,000 USD

🚪 Join Our Team as a Field Supervisor/Service Manager! 🚪
📍 Location: Right Way Garage Doors, Vacaville, CA
All 4 Seasons is looking for a hands-on Service Manager to lead our service department and develop a high-performing team of technicians.
You'll spend time in the field coaching technicians, conducting ride-alongs, reviewing performance metrics, solving customer issues, and helping your team succeed.
You'll be responsible for driving service revenue, improving operational performance, and delivering an outstanding customer experience.
If you're a proven leader who enjoys coaching people, holding teams accountable, and improving results, we'd love to meet you.
Set clear expectations and hold the team accountable to company standards
Help turn challenging situations into positive customer experiences What We're Looking For
Experience handling customer escalations ServiceTitan
experience is a plus You'd Be a Great Fit If You Are...