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Posted Feb 23Collections Senior Specialist
Phoenix, United StatesOn-site
Requirements
- By unifying processes into a modern, AI-native operating system, we’re leading the way in automation, compliance, and continuous improvement across our servicing and lending businesses.
- EXPERIENCE AT VALON The Client
- Equipped with extensive knowledge of the mortgage industry, each member prides themselves on embodying Valon’s mission of championing homeownership.
- experience with conducting loan calculations (e.g. calculating amortization schedules, APR, and simple interest). - Previous
- experience with Google Suite, Zendesk, Salesforce, and other common CRM systems. - Previous
- experience with using workforce tools or partnering with workforce management teams. - Previous
- experience with handling sensitive documentation. - Comprehensive knowledge of industry regulations (e.g.
- FDCPA, FCRA, and TCPA). - Excellent time management skills. - Ability to assess homeowner needs and overcome objections. - High School Diploma or equivalent LOCATION - On-site (Phoenix, AZ)
Experience
- QUALIFICATIONS - 3+ years of collections experience. - Previous skip-tracing experience. - Previous
Benefits
- ABOUT THE COMPANY Valon is transforming both mortgage servicing and consumer direct lending with a technology-first approach.
- Backed by Andreessen Horowitz (a16z) and managing over $130 billion in loans, we’ve built our platforms from the ground up—not on outdated legacy systems—so homeowners, lenders, and investors
- Our mission is to empower every homeowner by making the mortgage
- Mortgage is just the beginning—we’re building the future of regulated finance, and we want you to be part of it. CLIENT
- BENEFITS - Compensation: Competitive salary and a 401(k) plan—with a 4% annual match!
- - Generous amount of paid time off: 17 days of paid time off, 5 additional paid sick days, and 11 paid company holidays!
- - Health & well-being: We’ll invest in your physical and mental well-being with comprehensive, low-cost medical, dental, & vision benefits, and an EAP for additional support!