Operations Clerk

United StatesOn-site

Responsibilities

Document issues and communicate with sellers and buyers to reach an optimal resolution according to marketplace guidelines
Ensure orders in the fulfillment flow are solved and returned to the flow for same-day shipment

Develop an understanding of shoe conditions, specifically those that are considered "issues" by GOAT standards
Develop an understanding of GOAT's order statuses to help triage escalated orders
Be able to work in a fast-paced and team environment We are looking for:
Background in dealing directly with customers and suppliers
A quick learner, a self-starter, able to work independently, and you're willing (and able) to handle the pressures of an increasing level of responsibility
Must be able to lift and move boxes (up to 35 pounds)

The Operations team manages our worldwide distribution network and is responsible for authenticating our sneakers, fulfilling orders and ensuring on-time delivery to buyers.
Through our technological innovation and logistical efficiency, you will join a team that prides itself on being the most trusted marketplace in the industry while shipping and processing tens of millions of products for our global buyers and sellers.
Capable of picking shoes from inventory and processing specific returns and orders to buyers and sellers
Able to take photos quickly and accurately of sneakers
Highly organized with demonstrated attention to detail
Willing and able to operate carts, dollies and other moving equipment to move quantities of merchandise
Must be able to stand for long periods of time (up to 12 hours)
Must be available and willing to work extended hours as occasionally needed (during crunch times!) per day or per week, including weekends and holidays, to meet business needs
The following statements are intended to describe the general nature and level of work being performed.
They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.