engineering
Posted Apr 22Global IT Operations Technician
at Weave
On-site
Requirements
- qualifications for the role - education, experience, certifications, skills. - Technical Expertise: You have a deep understanding of computer hardware, cloud-based software, and how they interact in a corporate network. - 2+ Years of
- Experience: You have spent a few years working in an IT environment and feel comfortable handling high-priority requests. - Operating System Mastery: You can confidently navigate and fix issues within Windows, macOS, and mobile operating systems. - Project Mindset: You have the time management skills to balance daily support tickets with long-term hardware projects. - Physical Ability: You are comfortable lifting equipment and assembling workstations.
- WHAT WILL MAKE US LOVE YOU - Technical Mentorship: You enjoy sharing what you know with others and can explain complex tech in simple verbal and written terms. - MDM Proficiency: You have 3+ years of
- experience managing devices through tools like Iru, Jamf, or Airwatch. - SaaS Knowledge: You are familiar with managing users within Okta, Google Workspace, or Slack. - Automation Curiosity: You have an interest in scripting or using tools to make manual work disappear. - User-First Empathy: You recognize that behind every ticket is a colleague who needs help.
- At Weave, we use Artificial Intelligence (AI) tools to help us work more efficiently and create a smoother candidate experience.
- AI may assist with things like writing job descriptions, scheduling interviews, or reviewing applications against job-related criteria.
- For additional information, please review the External AI Policy Statement available on our Careers page.
- If you have a disability or special need that requires accommodation, please let us know.
Additional details
- As part of the Weave IT Operations Team, you will go beyond daily troubleshooting to solve complex challenges and improve our corporate systems.
- We’re looking for someone who is eager to learn, cares deeply about their impact on others, and approaches problems with an innovative mindset.
- This is your chance to contribute to our IT workflows and support the systems that keep our team running.
- - This position will be in office (Shift will be Monday - Friday 10AM to 6PM) - Reports to: IT Servicedesk Manager WHAT YOU WILL OWN - Advanced Troubleshooting: You will resolve complex hardware and software issues that go beyond the basics, ensuring minimal downtime for your teammates.