customer support
Posted May 12Technical Support Manager
at Omni
San Francisco, United StatesHybrid
Requirements
- ABOUT OMNI Omni is the AI analytics platform that turns company data into a trusted source of truth for AI.
- Built on a semantic model, Omni gives enterprises a governed context graph for analytics and AI.
- Teams use Omni to ask questions in plain English, refine answers in workbooks, and bring trusted data into tools like Claude, ChatGPT, Cursor, and Slack.
- In this role, you’ll empower a diverse team to deliver best-in-class support at the intersection of BI and AI.
- ABOUT YOU: - 5+ years in technical, customer-facing roles (Support, SE, or Consulting), with 1–2+ years leading or managing teams. - Strong SQL skills and familiarity with modern BI & AI stacks (Looker, DBT, Snowflake, BigQuery, Agentic workflows). - You thrive in high-growth environments and enjoy "building the playbook while playing the game. - You can translate complex architectural issues into clear, business-focused outcomes for any stakeholder.
Benefits
- Its latest $120M Series C valued the company at $1.5B.
- experience in the space (including founders from Looker and Stitch Data) all working together to win as a team - Health, dental, and vision insurance - 401(k) Plan - Unlimited PTO Omni is an equal opportunity employer.
Additional details
- ABOUT THE ROLE We are looking for a Technical Support Manager to lead and grow our Product Expert team in San Francisco.
- You’ll serve as a technical leader and a strategic bridge, ensuring our customers, Product, and Engineering teams stay perfectly aligned
- YOU WILL: - Ramp up alongside the team to work directly with customers, modeling the high-touch "Advisory" relationship we promise to each customer.
- - Take full ownership of team output, helping unblock issues as needed and ensuring every member has the tools, mindset, and coaching to succeed.
- - Lead the sourcing and screening of new talent while mentoring existing members to foster a culture of customer focus, continuous growth, and technical excellence.
- - Identify friction points in support processes and implement scalable solutions to unblock the team.