Virtual Community Specialist (Based in the Philippines)

United StatesOn-site

Requirements

KNOWLEDGE, SKILLS & ABILITIES: Knowledge: The position requires knowledge in the following areas: Understanding of Microsoft products Ability to maintain a high level of accuracy and organization dealing with homeowner accounts and correspondence Skills: The incumbent must possess the following skills: Excellent interpersonal skills Analytical and problem-solving skills Effective verbal, written, and listening communication skills Very effective organizational skills Computer skills including the ability

SCOPE: The Virtual Community Specialist reports directly to the Senior Community Specialist, while taking direction and performing tasks as requested by their assigned Community Manager, Director of Community Management and Vice President, as well as periodic requests from other executive staff members.
This position is responsible for providing support to managers in the assigned portfolio.
This includes, but is not limited to, communications (oral and written), generating documents and organizing electronic records.
Qualifications Able to fluently read, speak, and write English Resident of Philippines RESPONSIBILITES: Board Member & Homeowner Correspondence Responding to homeowner inquiries via telephone, action items, email, or other Updating homeowner account notes Sending and tracking violation letters through Vantaca Review and organize architectural requests Organizing and sending community newsletters Creating and tracking maintenance work orders through Vantaca Backup Customer Service Representative phone queue
QUALIFICATIONS: Physical Demands: The Virtual Community Specialist may spend long hours sitting/standing and using office equipment and computers.
Mental Demands: There are a number of deadlines associated with this position, which may cause stress.
The incumbent must deal with a wide variety of people on various issues.