customer support
Posted Apr 30Field Support Representative – Technical Instructor
at Saronic
Virginia Beach, United StatesOn-site
Responsibilities
- - Support the development and refinement of training materials, learning objectives, assessments, and certification standards related to platform maintenance and sustainment.
- - Conduct training needs analysis to identify sustainment-related skill gaps across operational teams.
- - Collaborate with Mission Operations Trainers to deliver integrated operator and maintainer training programs.
- SUSTAINMENT READINESS & CAPABILITY DEVELOPMENT - Train operators and maintainers to independently diagnose, troubleshoot, and repair system issues. - Promote disciplined maintenance practices and reinforce system safety protocols. - Identify recurring technical challenges and provide coaching to improve operator and maintainer proficiency. - Ensure personnel are capable of sustaining Saronic ASVs during extended operational deployments.
- STAKEHOLDER COLLABORATION - Coordinate with engineering, product development, and mission operations teams to ensure sustainment training reflects current system capabilities. - Provide post-training feedback and field observations to engineering and product teams. - Support collaboration between operational training and sustainment training programs. - Assist leadership in refining sustainment readiness standards across operational teams. - ROLE
- TECHNICAL TRAINING & CURRICULUM DELIVERY - Develop and deliver training programs focused on ASV system sustainment, maintenance procedures, diagnostics, and troubleshooting.
Requirements
- JOB SUMMARY Saronic is seeking a Field Support Representative – Technical Instructor to design, develop, and deliver technical training programs focused on the sustainment, maintenance, and troubleshooting of Saronic autonomous surface vessel (ASV) systems.
- - Strong organizational and time management skills with the ability to manage multiple training events and operational priorities.
- - Excellent interpersonal and communication skills with the ability to clearly instruct technical concepts to diverse audiences.
- QUALIFICATIONS: - Bachelor’s degree in engineering, robotics, computer science, maritime systems, or equivalent technical experience preferred. -
- Experience supporting hardware/software systems in maritime, robotics, autonomous systems, or unmanned platforms. -
- Experience delivering hands-on technical training or instructor-led instruction in operational environments. - Strong analytical and problem-solving skills with the ability to diagnose system faults under operational conditions. - Excellent communication and interpersonal skills with the ability to collaborate effectively across cross-functional teams. - Prior