customer support
Posted 1 weeks agoCustomer Success Director
at SpyCloud
Austin, United StatesRemote
Responsibilities
- Build, leverage, and sustain relationships with Enterprise customers and internal cross-functional teams to maximize success.
- Co-create, execute, and oversee account plans to track customer opportunities, activities, and projects with the Product Success team. Revenue Growth:
- Deliver growth by assuring usage, renewals, post-sales success, loyalty, expansion, and new product adoption.
- Anticipate customer needs and proactively drive solutions to ensure and exceed customer satisfaction.
- Inform and report account status to Senior and Exec staff.
- Identify creative solutions for strategic accounts.
Requirements
- The Customer Success Director maintains a long-term relationship with SpyCloud’s customers to gain an understanding of the customer’s organization, overall impact on their business from online fraud, added business drivers, and their key product/service needs.
- Experience in driving key accounts and growing customer relationships is required. What You'll Do:
- Maintain solid industry knowledge and a comprehensive understanding of SpyCloud products and services.
- Strong interest in AI tools including Claude and ChatGPT
- Exceptional organizational skills and ability to manage multiple projects with multiple deadlines simultaneously.
- experience in a strategic customer-facing role.
- Experience working for a Software as a Service (SaaS) company.
- BA/BS/Undergraduate degree required.
- Salesforce, Outreach, and Zendesk experience is a plus.
- SpyCloud transforms recaptured darknet data to disrupt cybercrime.
- Its automated identity threat protection solutions use advanced analytics and AI to accelerate investigations and protect workforce, consumer, and supplier identities from the threats that matter most: authentication bypass, session hijacking, malicious insiders, account takeover, ransomware, and fraud.
Experience
- 10+ years of Customer Success Management
Benefits
- Base Salary Range: $106,000 – $138,000
- On Target Earnings (OTE): $127,200 – $165,600
- OTE is reflecting base salary plus variable commission at expected performance levels. Actual earnings will vary based on individual performance.
- The salary range reflects the expected base compensation for a fully qualified candidate at this level based on experience, qualifications, and market data at the time of posting. U.S.-Based
- Benefits + Perks (for Full Time Employees):
- In addition to our engaging workspace in South Austin, flexible and remote-friendly work options, and competitive salary package, we offer our employees a comprehensive benefits package that includes:
- 401(k) with Employer Contribution
- Health, Vision, and Dental Insurance
- Health Savings Account (HSA) available with Employer Contribution
- Employer Paid Life, Short-term, and Long-term Disability Insurance
- Generous PTO Plan and 16 paid holidays per year U.K.-Based
- Retirement Savings Plan with Employer Contribution
- Employer Provided Private Health Insurance and Healthcare Cashplan
- Employer Paid Life Insurance and Income Replacement
- Generous Holiday Plan and 14 paid holidays per year About SpyCloud:
- This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
- Compensation Transparency Policy:
- At SpyCloud, we believe in transparency and fairness in compensation.
- We strive to ensure that all employees are fairly compensated for their contributions, and we openly discuss our compensation philosophy and structure.
- We are committed to providing competitive salaries and
- benefits packages to attract and retain top talent, and we encourage open dialogue and feedback regarding compensation matters.
Contact
- To learn more and see insights on your company's exposed data, visit spycloud.com . Our Mission:
- Anyone who suspects that they have been contacted by someone falsely representing SpyCloud should email careers@spycloud.com .
Additional details
- SpyCloud is on a mission to make the internet a safer place by disrupting the criminal underground.
- SpyCloud’s solutions thwart cyberattacks and protect more than 4 billion accounts worldwide.
- Cybersecurity is an exciting, evolving space, and being at the forefront of the fight to disrupt cybercrime makes SpyCloud a special place to work.
- If you’re driven to align your career with a fantastic mission, look no further!
- This is an ongoing customer relationship and strategy management role focused on increasing revenue while providing a solid continuum across all elements of the customer lifecycle.
- Accurately forecast and achieve revenue goals by identifying upsell opportunities based on customer needs or new product rollouts.
- Leverage company resources and executive relationships to win business as a team.
- Continually capture and monitor customer business drivers to ensure optimal solutions and further customer engagement with SpyCloud products/services. Value Articulation:
- Effectively articulate value propositions, create interest, and generate excitement through customer presentations.
- Proven partnership building skills with an ability to grow and nurture executive and decision-maker level relationships.