engineering
Posted YesterdaySenior IT Systems Engineer
at Intercom
San Francisco, United StatesHybrid
Responsibilities
- Identify and solve team, organisational, and business automation and integration problems.
- Design, build, and own efficient and easy-to-maintain automations and integrations that address challenges and improve our posture in identity & access management, endpoint management, security, compliance and enterprise email deliverability.
- Govern and promote automation and AI adoption through enablement and education with the aim of eliminating friction and toil and help the business to work sustainably.
- Take part and drive bleeding edge aim tools - we don’t shy away from being beta testers for new features/products to optimise our organisation
- Drive IT incident response in concert with other InfoSec and engineering teams
- Integrate and utilise AI tooling and continuously drive our automated no code infrastructure via tools such as Tines and Workato What skills do I need?
Requirements
- Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.
- Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce.
- Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration.
- At Fin you’ll be a Systems Engineer in IT, you will work on evolving our IT infrastructure with a focus on deliverability, identity & access management and compliance.
- experience to truly agile, cutting edge, cloud environments.
- If you are already in the identity management and employee lifecycle automation space, this is the chance to take an ambitious next step in your career and be part of an engineering organisation that is scaling at incredible speed.
- First and foremost, you must have a passion for systems and automation and the desire to develop your skills in a fast-moving company! Having
- experience with iPaaS platforms and enterprise email deliverability are a plus .
- experience as a Systems Engineer and possess great problem-solving skills with the ability to challenge assumptions by making data-driven discoveries and finding corresponding solutions.