Sr. Product Solution Engineer - Visibility AI

Requirements

• About Us HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale.
• Learn more about us on our or our YouTube Channel or Blog Posts Role Overview We are building the next generation of SEO powered by AI and LLMs, helping businesses not just rank on Google—but also surface in AI-driven search experiences (ChatGPT, Gemini, Perplexity, etc.) and dominate local discovery.
• We are looking for a Senior Product Solution Engineer who can operate at the intersection of technical debugging, product thinking, and SEO expertise, and drive resolution + insights across SEO-related products.
• As a Sr. PSE – SEO & AI Search, you will go beyond ticket resolution and act as a product and domain expert.
• You will own complex customer issues, influence product improvements, and help shape HighLevel’s strategy across: Traditional SEO (technical + on-page) AI SEO (content optimization for AI-driven systems) LLM SEO (optimization for generative search platforms) Local SEO (Google Business Profile, listings, reviews, Yext) Key Responsibilities 1.
• Advanced Issue Resolution & Ownership Act as the highest escalation point for SEO-related issues across:Websites, Funnels, BlogsDomains & DNS configurationsIndexing, crawling, rendering issuesStructured data & schemaLocal listings (Yext, GBP) Debug complex problems involving: Crawlability (robots.txt, sitemap, canonicalization) Page speed/Core Web Vitals JavaScript rendering issues (SSR vs CSR implications) Work cross-functionally with Engineering, Product, and Support to drive resolution. 2.
• AI SEO & LLM Optimization Expertise Diagnose and guide issues related to:Content visibility in AI search platforms (ChatGPT, Gemini, Perplexity)Structured content for LLM ingestion (semantic markup, embeddings-ready content) Help define best practices for: AI-readable content structures Entity-based SEO Knowledge graph optimization Work on improving: Internal linking strategies for LLM discoverability Content chunking and context optimization 3.
• Product Influence & Feedback Loop Identify recurring patterns and translate them into:Product improvementsFeature requestsAutomation opportunities Partner with Product Managers to: Define roadmap for SEO & AI SEO features Improve onboarding and UX for SEO tools Actively contribute to PRDs and product discussions 5.
• Documentation & Enablement Create high-quality documentation for:SEO troubleshooting playbooksAI SEO best practicesLLM optimization frameworks Enable support teams with: Clear SOPs Training sessions Escalation guidelines 7.
• Mentorship & Leadership Mentor junior PSEs and support engineers Drive quality standards in issue resolution Lead deep-dive sessions on SEO, AI SEO, and technical debugging