other
Posted May 13Business Analyst [Term-Limited]
at ACLU
New York, United StatesHybrid
Responsibilities
- Conduct User Acceptance Testing: designing tests, coordinating testers, overseeing testing activity, monitoring result logging, escalating defects, and verifying fixes
- Compose procedural instructions, including visualizations, that may inform direct training and support materials
- Create user-facing documentation for the reporting workstream of the CRM migration project as needed
- Support Data Definitions refinement work and maintain fundraising operational glossary
- Maintain BI dashboard logic library in collaboration with reporting colleagues
- Document project discovery process and preserve decisions, organizing and categorizing documentation to optimize findability
- Create solution design documents
- Facilitate change management by liaising with Support, Training, and Knowledge team to communicate process changes that impact end user support
- Support project launch planning by identifying actions and solutions to deploy, anticipating ways to mitigate risk and increase effectiveness of go-live
- Facilitate issue discovery and partner with Data teams to monitor system behavior
Requirements
- Experience conducting in-depth requirement assessments with critical stakeholders and translating results and findings into proposals and recommendations for Tech teams
- Experience with both waterfall and agile software development
- Strong interpersonal, communication, and presentation skills including ability to positively influence and persuade, and to use listening, diplomacy, and tact to build internal relationships
- Technical writing skills and ability to translate technical concepts to non-technical stakeholders and vice versa
- Proficiency with Asana or other project management software
- Familiarity with diagramming and collaborative design and documentation tools
- Familiarity with CRM reporting and/or business intelligence tools such as Tableau, Hex, etc.
- SQL proficiency preferred
- Experience working at large, complex nonprofits preferred. Experience at a national or international federated organization in constituent data management a plus •
Benefits
- Center and embed the principles of equity, inclusion and belonging in their work by demonstrating commitment to diversity with an approach that respects and values multiple perspectives
- Experience with Blackbaud CRM products a plus COMPENSATION The ACLU is committed to equity, transparency, and clarity in pay.
- Consistent with our compensation philosophy, there is a set salary for each role based on geographic work location.
- The annual salary for this position is $128,294.00 ( Level G ), reflecting the salary of a position based in New York, NY. Salaries are subject to a regional pay adjustment if authorization is granted to work outside of the location listed in this posting. For details on our pay structure, please visit: https://www.aclu.org/careers/ACLU_Geographic_Pay_Structure-July_2024.pdf WHY THE ACLU
- Time away to focus on the things that matter with a generous paid time-off policy
- benefits (including medical, dental and vision coverage, parental leave, gender affirming care & fertility treatment)
- We support employee growth and development through annual professional development funds, internal professional development programs and workshops OUR COMMITMENT TO ACCESSIBILITY, EQUITY, DIVERSITY & INCLUSION
- Accessibility, equity, diversity and inclusion are core values of the ACLU and central to our work to advance liberty, equality, and justice for all.
- For us diversity, equity, accessibility, and inclusion are not just check-the-box activities, but a chance for us to make long-term meaningful change.
- The Department of Education has determined that employment in this position at the ACLU does not qualify for the Public Service Loan Forgiveness Program.
Contact
- If you are a qualified individual with a disability and need assistance applying online, please email benefits.hrdept@aclu.org .
Additional details
- The ACLU seeks applicants for the full-time position of Business Analyst in the Development Department of the ACLU’s National office in New York, NY. This is a hybrid role that has in-office
- requirements of two (2) days per week or eight (8) days per month. This is a 2-year term-limited position.
- The ACLU’s passionate community of donors and activists is stronger than ever.
- The mission of the ACLU’s Development Department is to unlock the full potential of donors and the ACLU as partners in the creation of a more perfect union.
- We pursue our mission by building long-term donor relationships and organizational partnerships, by demonstrating impact in response to threats, by engaging donors how they wish to engage, by taking interest in our donors and facilitating personal action, by being accountable stewards of their funds, and by asking donors to consider giving the ACLU their full support.
- This position is part of a collective bargaining unit. It is represented by ACLU Staff United (ASU).
- Reporting to the Associate Director of Business Analysis & Reporting , the Business Analys t will support launch and stabilization of CRM migration project and serve as functional liaison for ongoing strategic Development Department projects .
- In collaboration with ACLU’s N ational and A ffiliate fundraising community ; D evelopment D ata , S ystems , and R evenue O perations (DDSRO); and the Tech department, t he Business Analyst will define unmet business needs, outline solutions, and construct systemwide enhancement recommendations. YOUR DAY TO DAY Leading
- requirements gathering sessions and interviews for general fundraising and development projects
- Writing requirements and user stories as needed for assigned projects