other
Posted 4 days agoManager, TAM (Greater China)
at Stripe
Singapore, SingaporeOn-site
Responsibilities
- Lead a team of technical account managers working with Stripe’s largest users.
- Guide the TAM organization to deliver incredible services experiences, grow services revenue, and contribute to strategic programs.
- Ensure that team members are happy, effective, and growing in their career and user work.
- Analyze data from user feedback and experiences to drive efficiency and build quality.
Requirements
- Business-level proficiency in Mandarin (written and spoken) is required, as this role involves communications with our users in the Greater China region. 10+ years of
- experience in professional services, customer success, solutions architecture, or technical account management programs. •
- Experience working with strategic accounts.
- Experience with fintech SaaS products and/or Payments industry. •
- Experience leading growth initiatives (through driving sales revenue and/or elevating operational service) with winning track-record.
- Proven ability to scale a technical services or technical support team in a high-growth environment.
Benefits
- qualifications are a bonus, not a requirement.
Additional details
- Stripe is a financial infrastructure platform for businesses.
- Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities.
- Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead.
- That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team
- The Technical Account Management (TAM) team directly supports our largest, and fastest growing paid users. We provide proactive consultation, best practice guidance, and ongoing managed services to optimize and accelerate our users’ business.
- We pursue excellence in user service, aiming to consistently exceed expectations. What you’ll do
- Stripe is looking for a Singapore based leader to mentor, lead, and grow Stripes within Technical Account Management (TAM for Greater China).
- This manager will lead an established group of high-performing Stripes working with Enterprise, Direct and Platform accounts.
- This manager’s day to day interactions with the team will cultivate happiness, define and implement cross-functional solutions at scale, lead through user challenges and provide continual mentorship and feedback.
- In addition, this manager will work cross-functionally to drive operational programs to elevate Stripe’s level of service and support through setting strategy, defining clear goals and determining prioritization with data and user feedback. Responsibilities