Patient Advocate

Roanoke, United StatesOn-site

Responsibilities

Determine completeness of complaint response and forwards the information to Director for final review.

Appropriately shares information in performance of job with Director. What We Require: Education: High school diploma or GED required, Bachelors preferred.
experience in a patient care or customer service area.
CPHRM Certification within one (1) year. Other Minimum
Must successfully complete orientation.
Demonstrated history of compliance and confidentiality required.
Demonstrated ability to communicate well in challenging situations.
Tools used may include but are not limited to Microsoft Word, Power Point, Excel, SMS, SoftMed.
Light effort is required to carry boxes, office supplies or use light tools.

Employment Status: Full time Shift: Day (United States of America) Facility: 1906 Belleview Ave SE - Roanoke Requisition Number: R159139 Patient Advocate (Open) How You’ll Help Transform Healthcare: This position will provide frontline risk management through the intake, investigation, and either resolution or escalation of complaints and grievances from patients, family members, and visitors.
Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status.
benefits package, and many perks and well-being resources to help you live a happy, healthy life – at work and when you’re away.
benefits available to you when you join Carilion: Comprehensive Medical, Dental, & Vision
Benefits Employer Funded Pension Plan, vested after five years (Voluntary 403B) Paid Time Off (accrued from day one) Onsite fitness studios and discounts to our Carilion Wellness centers Access to our health and wellness app, Personify Health Discounts on childcare Continued education and training

Little exposure to injury or other health hazards. Recruiter: DANA JOHNSON Recruiter Email: dejohnson@carilionclinic.org For more information, contact the HR Service Center at 1-800-599-2537.
For more information on E-Verify: https://www.carilionclinic.org/eoe-e-verify-and-right-work-policies Benefits, Pay and Well-being at Carilion Clinic Carilion understands the importance of prioritizing your well-being to help you develop and thrive.

The Patient Advocate will exercise autonomy in determining the optimum method of management to ensure the best possible outcome for all involved.
The Patient Advocate will also provide support to Carilion Clinic staff by assisting with communication between staff and patients and families and acting as liaison when appropriate.
The Patient Advocate will utilize critical thinking and advanced problem-solving skills. Promotes Carilion Clinics Culture of Service Excellence and quality through teamwork, respectful communication, maintenance of a professional environment, partnership with those we serve, and anticipation of patient/customer needs.
Applies communication skills, de-escalation techniques, and resolution strategies to the management of patient, family, and visitor complaints and grievances.
Receives and process calls, letters, visits or other notifications of complaints.
Reports potential claims to the Director of Patient Advocacy as needed.
Investigates complaints by actively working with managers/directors of affected areas to determine issues.
This includes talking with care givers or other staff involved in the care of the patient.
Determines the location of the event incident, requesting medical records, obtaining release from patient for access to medical records from outside facilities, when necessary.
Meets with patients, families or involved persons and investigates complaints and concerns.