Senior Customer Success Enablement Manager

San Francisco, United StatesHybrid

Responsibilities

Own the measurement framework for CSM performance - connecting program activity to behavior change to business outcomes. Leveraging tools to diagnose gaps, target interventions, and show lift.
Build and deliver onboarding, ongoing learning, and coaching programs that improve CSM performance across Scale, High-touch, and Enterprise motions.
Design playbooks, talk tracks, and tools tailored to each segment so CSMs drive adoption, surface expansion, and de-risk renewals.
Facilitate live and virtual training, workshops, and coaching yourself.
Own workstreams end-to-end - set direction, align stakeholders, drive execution, close the loop. What skills do I need?
Track record as both a builder and a strategic advisor - shipping programs yourself and influencing senior leaders on direction •
Track record of identifying issues, forming recommendations with rationale, and driving them to a decision

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.
Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce.
Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration.
Experience designing and delivering high-impact training programs, both in-person and virtually
Ability to influence senior leaders and navigate ambiguity while driving clarity and results
Experience in a high-growth B2B SaaS company
Familiarity with Success sales tools including Salesforce, Gong, and Claude •
Experience working with globally distributed teams
Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
*Proof of eligibility to work in the United States is required.