other
Added Jun 2Team Lead, Payments
at Playlist
BrazilOn-site
Responsibilities
- Lead, coach, and develop a team of Payment Sales Specialists, building a supportive, high-accountability team culture Own day-to-day operations across coverage, workload prioritization, and performance touchpoints to keep onboarding moving and predictable Drive execution against onboarding goals, including activation timelines, application follow-up, and time-to-first-transaction Monitor onboarding queues and application statuses to surface stalled merchants, aging items, and workflow breakdowns Oversee
Requirements
- experience in Payments, payment sales, merchant onboarding, account management, sales operations, or a related customer-facing revenue role 1+ years of formal people leadership experience, or
- Experience managing queues, SLAs, escalations, or high-volume operational workflows Strong working knowledge of Salesforce, Excel, reporting dashboards, and sales productivity tools; key
Experience
- Experience You’ll Bring 2+ years of
Additional details
- About the Company: At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play.
- We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond.
- With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions.
- Join us in reshaping technology's role to foster meaningful, real-world connections.The Role You'll Play You’ll lead a team of Payment Sales Specialists helping merchants activate Mindbody Payments quickly, accurately, and with confidence.
- Balancing people leadership with hands-on operational ownership, you’ll coach day-to-day performance, manage onboarding workflows and approvals, and partner cross-functionally to reduce friction and improve time-to-activation as the Payments organization scales.
- experience coaching, mentoring, training, and enabling peers Track record of meeting or exceeding sales, onboarding, productivity, or operational goals
- responsibilities but isn’t intended to cover every task or duty. Additional
- responsibilities may be assigned as needed to support the team and business goals.