other
Posted May 19Product Specialist
at Zenoti
Hyderabad, IndiaOn-site
Responsibilities
- Lead demos, training, conduct walk-throughs and solution reviews through excellent customer presentations.
- Drive proofs of concept and pilots for high-priority and complex customers.
- Proactively identify and mitigate significant risks, unknowns, and issues to the implementation plan. Address customer issues and concerns in a timely manner to ensure customer satisfaction.
- Maintain thorough documentation and follow organizational processes to ensure successful implementation of Zenoti software features and products.
Requirements
- We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness.
- experience in Implementation and support of Enterprise products
- Strong software background and ability to master product functionality, boil down complex
- experience in implementing cloud solutions.
- Ability to communicate in business terms with non-technical customer stakeholders, and translate their
- Experience driving technical discussions, discovery workshops with customers, mapping business
- Ability to manage and work across multiple projects.
- Experience working with remote teams across different time zones
- Ability to learn new skills and operate in a fast-paced and changing environment.
- Good to have knowledge of accounting principles, inventory management, and business processes optimization. •
- Experience in the wellness/spa industry is a plus.
- Access to regular yoga, meditation, breathwork, and stress management sessions. We also include your family in benefit awareness initiatives.
Experience
- What skills do I need? 1+ years of
Benefits
- Attractive compensation.
- Medical coverage for yourself and your immediate family.
- This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Contact
- To learn more about Zenoti visit: https://www.zenoti.com
Additional details
- Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more.
- Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending.
- Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes
- Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries.
- This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.
- Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™.
- Working in the adoption services team, you will partner with customers to lead the implementations for feature add-ons and enhancements to customer's Zenoti solution.
- Work with customers to understand their business requirements, define scope, plan and implement enhancements and adoption of Zenoti software features to streamline their operations and drive increased revenue.
- Independently handle customer adoption procedures while delivering excellent customer service.
- Stay up-to-date on Zenoti product knowledge, business workflow, process and market positioning.