customer support
Posted 6 hours agoClient Support Specialist
United StatesHybrid
Requirements
- Qualifications Must have
- experience providing 1st or 2nd line B2B service/support to Bank, financial institutions or fintech clients and have at least 1 year Experienced working within a function that solely or primarily concerned with delivery of payment services/support Must have
- experience investigating and resolving incidents and enquiries Demonstrable capability to resolve service issues at 1st line / First contact Must have
- experience using ticket / case management systems to exclusively manage workload / customer enquiries Excellent written and verbal communication skills Must convey a friendly, yet professional manner You are committed to delivering a “best in class” client
- experience You are an analytical and methodical problem solver with a high attention to detail You are collaborative and capable of working with closely with others to deliver results You can build rapport and develop / sustain effective professional relationships You are self-motivated, organised with excellent time management skills Ideally, you will have a detailed knowledge of cross-border and/or local ACH payments principles / rules / operating practices / industry norms Ideally you have a solid
Benefits
- About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
- At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
- Join Visa and do work that matters – to you, to your community, and to the world.
- Responsibilities: Provision of telephone, email and portal-based support to Visa Payments Limited’s client base Register, investigate and diagnose a variety of payment and service related incidents and requests Ensure all incident & request related actions / activities and communications are accurately recorded in the case management system Manage all incidents and requests in accordance with Visa Payments Limited’s policies, procedures, and contractual commitments Take ownership of incidents/requests and
- Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.