customer support
Posted May 4Customer Success Manager, Contractor Engagement
at Upgraded
Atlanta, United StatesHybrid
Responsibilities
- Ensure new contractor partners are introduced to and actively leverage Upgrade's solutions at every opportunity.
- Drive increased consumer loan volume within an assigned contractor portfolio by growing use of Upgrade's solutions with both established and underperforming merchants.
- Proven track record of success in a quota bearing position
Requirements
- BA/BS degree preferred or equivalent experience in similar role
- Proficiency with Salesforce.com
- Ability to develop professional relationships over the telephone and email
- English is required for all positions, as it involves interacting with staff at Upgrade's offices worldwide.
Experience
- 2+ years sales and/or relationship management experience; preferably in channel sales
Benefits
- Since 2017, we’ve helped over 7.5 million customers access over $42 billion in consumer credit.
- We’re backed by some of the most prominent technology investors and were most recently valued at $7.3B.
- Competitive salary and stock option plan
- 100% paid coverage of medical, dental and vision insurance
- Competitive 401(k) program Flexible PTO
- Opportunities for professional growth and development Paid parental leave
Additional details
- Upgrade helps customers move in the right direction with affordable and responsible financial products.
- With a relentless focus on improving our customers' financial well-being, we build products that put more money in their pocket and support their journey toward a better financial future.
- We’re consistently recognized for our collaborative and inclusive culture.
- Most recently, we were named one of the World’s Top Fintech Companies by CNBC, Best Places to Work by Built In, Best Places to Work by the San Francisco Business Times, America’s Greatest Workplaces by Newsweek, Best Startup Employer by Forbes, and Healthiest Employers by Phoenix Business Journal.
- We’re looking for new team members who get excited about designing and delivering new and better products. Come join us and help build a better financial future for millions of people. About the Role:
- The sales team is responsible for attracting new merchants and contractors to offer their customers payment options through Upgrade.
- As a Contractor Success Manager, you will be responsible for the overall productivity and revenue generation of an assigned portfolio of Upgrade's partners.
- You will be tasked with growing our merchant and contractor partners to advance their business and help them achieve their goals.
- Working with newly signed partners in a proactive manner to ensure adoption happens rapidly
- Activities will include: initial merchant orientation, ongoing training of all relevant merchant personnel, quarterly/yearly business reviews and creative sales initiatives to drive growth