Lead Customer Success Manager

Seattle, United StatesOn-site

Responsibilities

Drive periodic customer engagements and touch-points to inform “Customer Health”, manage expectations, identify necessary escalations and ensure continued high customer satisfaction.

We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness.
Developing a solid understanding of the customer's technical environment and business goals, to inform and develop a long-term account solution strategy and road-map, working in tandem with the product team.
Experience with and/or an understanding of the wellness industry is strongly recommended
Experience in customer-facing project/engagement management, technical pre-sales or other enterprise software IT/technical delivery or consulting role (Professional Services or Software Licensing)
Ability to analyze a business in the wellness industry, both qualitatively and quantitatively, and articulate challenges, opportunities, and solutions
4-year Bachelor's Degree in Business or any relevant discipline. MBA preferred.
experience in customer facing technology customer success or sales role Benefits

A competitive base salary, plus bonus
Eligibility to receive equity through company Employee Stock Option Plan
Medical, dental, and vision coverage
Participation in company 401k plan Paid parental leave
Unlimited paid time off Flexible work hours
Zenoti Pay Range $100,000 — $130,000 USD
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.