customer support
Posted May 26Lead Customer Success Manager
at Zenoti
Seattle, United StatesOn-site
Responsibilities
- Drive periodic customer engagements and touch-points to inform “Customer Health”, manage expectations, identify necessary escalations and ensure continued high customer satisfaction.
Requirements
- We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness.
- Developing a solid understanding of the customer's technical environment and business goals, to inform and develop a long-term account solution strategy and road-map, working in tandem with the product team.
- Experience with and/or an understanding of the wellness industry is strongly recommended
- Experience in customer-facing project/engagement management, technical pre-sales or other enterprise software IT/technical delivery or consulting role (Professional Services or Software Licensing)
- Ability to analyze a business in the wellness industry, both qualitatively and quantitatively, and articulate challenges, opportunities, and solutions
- 4-year Bachelor's Degree in Business or any relevant discipline. MBA preferred.
- experience in customer facing technology customer success or sales role Benefits
Benefits
- A competitive base salary, plus bonus
- Eligibility to receive equity through company Employee Stock Option Plan
- Medical, dental, and vision coverage
- Participation in company 401k plan Paid parental leave
- Unlimited paid time off Flexible work hours
- Zenoti Pay Range $100,000 — $130,000 USD
- This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Contact
- To learn more about Zenoti visit: https://www.zenoti.com Description
Additional details
- Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more.
- Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending.
- Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes
- Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries.
- This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.
- Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™.
- Creating value, revenue, results and rock-solid relationships with Zenoti customers by being a strategic, trusted business partner and advocate.
- Analyzing and gaining insight into the customer’s business, market, industry, and revenue model, and then driving recommendations and solutions leveraging Zenoti capabilities to deliver revenue and results.
- Consulting with existing and new customers to ensure they are getting the most out of the Zenoti system, and where required, engaging with relevant team members across the organization to ensure challenges faced are addressed in a timely manner.
- Identifying, developing and maintaining strong relationships with stakeholders at all necessary levels (C-suite, management and functional) within the customer organization to understand and influence their project strategies