operations
Posted May 21Senior Manager, Network Operations
at Marqeta
Toronto, CanadaHybrid
Responsibilities
- Shape the careers of a talented team of network and software engineers by creating an environment where technical excellence and operational mastery go hand in hand
- Build a high-performance culture where automation, reliability, and continuous improvement aren't just goals — they're the standard
- Drive talent strategy through performance management, career development planning, and bringing exceptional people into the organization
- Lead a pivotal transformation — moving Marqeta's infrastructure from physical data centers to a cloud-native network architecture that scales with the business
- Champion automation by leveraging Terraform and infrastructure-as-code practices, meaningfully reducing manual operations and accelerating delivery
- Own the strategic roadmap for right-sizing our physical POP footprint without ever compromising service reliability
- Design network solutions that are as secure as they are scalable, directly enabling Marqeta's growth and evolving business needs
- Architect and optimize AWS cloud networking (VPCs, Transit Gateways, Direct Connect, and beyond), setting the foundation for a resilient cloud presence
- Oversee the Cisco Meraki platform — wireless access points, security appliances, and network management — ensuring everything just works
- Deliver secure, reliable Wi-Fi access across all corporate locations, setting the connectivity bar for a distributed workforce
- Own ISP relationships and circuit management, ensuring our HQ and office locations always have the bandwidth and redundancy they need
- Plan ahead, managing corporate network capacity so infrastructure never becomes a bottleneck as Marqeta grows
- Cultivate strategic relationships with colocation providers like Equinix and key network hardware vendors, keeping Marqeta's infrastructure competitive
- Negotiate contracts and SLAs that meaningfully optimize both cost and performance outcomes
- Bridge the gap between technical and non-technical audiences — communicating complex concepts and project progress with clarity and confidence Who You Are
Requirements
- You'll lead a team responsible for both our AWS-based cloud network infrastructure and physical Points of Presence (POPs) hosted in colocation facilities, driving automation initiatives and architectural evolution while ensuring the reliability our customers depend on.
- Stay sharp at the hardware level — bringing hands-on expertise with Cisco switches, Palo Alto firewalls, and data center infrastructure to every decision you make
- experience in production environments and at least 3 years leading and developing technical teams
- You're a hands-on Cisco expert — deeply comfortable with switching platforms and routing protocols like BGP and OSPF, and confident in your ability to operate at both a strategic and technical level
- You have deep, practical knowledge of AWS cloud networking — VPCs, Transit Gateways, Direct Connect, CloudFront, Route53 — and know how to design for resilience at scale
- Infrastructure-as-code is part of how you work — you're experienced with Terraform and understand the value of treating infrastructure like software
- You hold a Bachelor's degree in Computer Science, Information Systems, or have built equivalent expertise through hands-on experience Nice-To-Haves •
- Experience working in payments, financial services, or another highly regulated industry — you already understand what it means to operate in a high-stakes compliance environment
- Familiarity with PCI-DSS or other compliance frameworks, and how they shape network design and security decisions
- Industry certifications such as CCIE, CCNP, PCNSE, or AWS Advanced Networking that demonstrate your depth of expertise Hands-on
- experience with network observability tools and practices, and a habit of using data to stay ahead of issues before they become incidents
- A background in leading infrastructure modernization or cloud migration initiatives — you've navigated the complexity before and know how to bring teams along for the journey •
- Experience with SD-WAN technologies and an understanding of how they fit into a modern, distributed network architecture Typical Process
- – Solve for the Customer: With a deep understanding of our customers' business and empathy for their needs, we deliver products and services that drive their success.
- – Make it Count: We drive forward with focus and agility. With a sense of urgency and purpose, we get the job done, and done right.
Experience
- You bring 7+ years of network engineering
Benefits
- Offer! Compensation and Benefits
- When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location.
- The new-hire base salary range for this position, reflected in CAD, is: $177,100 - $221,400
- We also believe in recognizing the contributions of our people. That's why we award annual bonuses to eligible employees, rewarding both individual performance and the success of the entire company.
- Along with monetary compensation, Marqeta offers
- Multiple health insurance options
- Flexible vacation time
- Retirement savings program with company contribution
- Equity in a publicly-traded company
- Monthly stipend to support our remote work model
- Annual “development dollars” to support our people growth and development Family-forming
- benefits and up to 20 weeks of Parental Leave About Marqeta
Additional details
- As Marqeta’s Senior Manager, Network Operations, you will lead our Network Operations team through a critical infrastructure modernization initiative. This role combines strategic leadership with hands-on technical expertise as we transition from traditional data center infrastructure toward a more cloud-native architecture while maintaining our industry-leading 99.999% uptime commitment.
- We work Flexible First . This role can be performed remotely anywhere within Ontario or British Columbia, Canada. We’d love for you to join us! Backfill: This position is for an existing vacancy.
- Serve as a connective force across security, platform, and infrastructure teams, turning siloed expertise into unified outcomes
- Protect 99.999% uptime through proactive monitoring, sharp incident response, and a relentless commitment to optimization
- Be the expert others turn to when complex network issues arise — leading troubleshooting across both cloud and on-premises environments
- Take full ownership of Marqeta's corporate network infrastructure, from our Oakland HQ to every remote office location
- Partner with the security team to implement and uphold corporate network security policies that protect the business without slowing it down
- Remove friction for our hybrid workforce — ensuring seamless, consistent connectivity whether employees are on-site or remote
- You've architected and managed Palo Alto Networks firewall deployments and understand how network security decisions ripple across an organization
- You have a track record of owning and maintaining high-availability networks at 99.9%+ uptime, and you take that standard personally