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Posted Apr 23Director, Product Management - Next Gen Platform
at Marqeta
United StatesRemote
Responsibilities
- Shape the strategic direction of Marqeta’s core platform and production support experience, directly influencing how $300B+ in annual TPV flows through our systems.
- Champion a product vision that unlocks platform scalability, operational excellence, and long-term customer trust across our ecosystem.
- Drive alignment between customer needs, operational realities, and long-term product investments—ensuring Marqeta is positioned to lead in a dynamic payments landscape.
- Deliver measurable improvements to customer satisfaction and retention by embedding support insights directly into product planning and prioritization.
- Ensure Marqeta stays ahead of regulatory, network, and market shifts by turning external signals into internal advantage through strategic product bets.
- Grow and mentor a senior product organization that excels at cross-functional leadership, systemic thinking, and operational rigor.
- Create an executive-friendly view of production health, product performance, and platform risk—turning complexity into clarity for decision-makers. Who You Are
Requirements
- experience in payments, fintech, or SaaS platforms.
- Deep understanding of payment industry ecosystem: card brand regulations, ISO 8583, EMV, digital wallets, gateway services, and security services
- Deep technical acumen with familiarity across APIs, cloud services, distributed systems, and modern production support practices (observability, incident management, SLAs/SLOs).
- Excellent technical acumen, curiosity, and familiarity with new technologies, API’s, programming languages, and databases
- Understanding of payment industry ecosystem: card brand regulations, ISO 8583, EMV, digital wallets, gateway services, etc.
- – Solve for the Customer: With a deep understanding of our customers' business and empathy for their needs, we deliver products and services that drive their success.
- – Make it Count: We drive forward with focus and agility. With a sense of urgency and purpose, we get the job done, and done right.