operations
Posted Apr 30Director, Payments and Fraud Operations
at Justworks
New York, United StatesHybrid
Responsibilities
- Build, develop, and retain a high-performing team, setting a high bar for excellence and creating an environment where people take ownership and do their best work.
- Coach leaders and ICs to strengthen subject matter expertise and elevate the team's capacity for higher-value analysis and cross-functional partnership.
- Own the end-to-end payments lifecycle across Justworks' product lines, ensuring customer payrolls are processed accurately and on time to protect customer trust, revenue recognition, and company cash flow.
- Strengthen risk management through improved visibility, proactive customer engagement, and continuous refinement of controls.
- Drive a culture of data-driven decision-making within the team, using operational insights to identify inefficiencies, prioritize improvements, and measure outcomes.
- Maintain full compliance with AML industry standards and fortify protection from fraudulent activity across all business lines.
- Oversee onboarding and ongoing screening processes, including fraud review, AML checks, and lifecycle monitoring.
- Track record of applying AI, automation, and influencing partners in Product & Engineering to scale operations and strengthen controls.
Requirements
- At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community.
- You're an experienced operations leader with a proven ability to scale payments and fraud functions in high-growth, regulated environments.
- Advance Automation, Tooling, and AI Investments
- Partner with Product and Engineering to prioritize tooling investments and leverage AI/automation to reduce manual effort, expand throughput, and strengthen controls. Lead Through Influence and Vision
- experience in payments operations, fraud operations, or related financial operations functions, with at least 5 years leading teams.
- Strong knowledge of payment rails, reconciliation, and financial risk management practices.
- Strong understanding of AML compliance, fraud prevention, and customer due diligence frameworks.
- Proven ability to lead organizational change and influence senior executives across complex, multi-stakeholder initiatives. #LI-SD1 #LI-Hybrid