customer support
Posted 2 weeks agoCustomer Success Associate
at Datadoghq
Tokyo, JapanHybrid
Responsibilities
- Identify target opportunities, manage the full sales cycle and proactively build strategic relationships with customers and focus on retention.
- Manage requests from your book of business such as but not limited to technical support escalations, billing questions, documentation/enablement requests to ensure a positive customer experience
- Monitor and identify usage trends to uncover renewal risks and support greater adoption rates
- Collaborate cross-functionally with internal Datadog teams (support, product, finance, and legal) Who You Are:
Requirements
- experience for a high volume of accounts.
- experience in a customer account facing role and desire to grow a career in Customer Success
- Sales training in MEDDIC and Command of the Message
- Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale.
- It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers.
- Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence.
- Learn more about #DatadogLife on Instagram , LinkedIn, and Datadog Learning Center.
Benefits
- New hire stock equity (RSU) and employee stock purchase plan (ESPP)
- Generous global benefits
Additional details
- As a Customer Success Associate, you will focus on the long term strategic relationship with our customers, drive adoption, and identify growth opportunities across a high volume of Datadog customers to ensure successful product use and retention.
- You’ll be an advocate for the customer internally and focus on providing a positive
- Associates follow a well-defined methodology to identify the customer’s unique needs and clearly convey the value of the Datadog product.
- As we scale our Customer Success team, furthering personal development and team success is a top priority.
- At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table.
- We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them What You’ll Do:
- Pivot account management strategy based on different customer
- Act as an advisor to customers to ensure they’re leveraging the solution effectively
- Customer-minded, always trying to provide the most value possible
- Driven and motivated by a career in sales with a strong desire to grow a career in Customer Success.