Senior Manager, Experience Strategy & Implementation (Remote)

Boston, United StatesOn-site

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Responsibilities

Build tailored implementation plans that align with each employer’s workforce needs,
Track project milestones and dependencies, manage risks, and keep timelines on track with precision.
Design platform configurations and directory customization plans that reflect each client’s brand, culture, and priorities.
Lead discovery conversations to understand workforce challenges and translate those into actionable solutions.
Collaborate with client stakeholders to develop launch campaigns, email communications, and internal engagement strategies.
Implement and refine activation tactics—such as segmented outreach, referral prompts, and tailored content—to drive user adoption.
Analyze client performance data and user feedback to identify early wins and opportunities for improvement.
Codify implementation workflows, toolkits, and playbooks to support future scale.
Define and track key success metrics (e.g., time to launch, adoption rates, satisfaction scores).

experience in client implementation, consulting, or program management
Proven ability to lead complex, cross-functional projects with tight timelines and high stakes •
Experience in HR Tech, workforce transformation, or digital health strongly preferred
Master’s degree in Business or related field a plus

Your client launches are smooth, outcomes are strong, and the processes you’ve built are repeatable across industries and segments. What You Bring 5+ years of

benefits portfolio, and engagement goals.
benefits – Excellent medical, dental, and life insurance; generous PTO and parental leave.