engineering
Posted Apr 29Support Engineer
at Prompt
GlobalHybrid
Requirements
- We have established ourselves as the go-to platform in the space, are setting a new standard in healthcare technology, and are rapidly growing our market share.
- Responsibilities - Work collaboratively with the product engineering, client experience, and AI engineering teams to identify and resolve issues across multiple products - Meet (virtually) with customers and internal stakeholders to diagnose potential issues - Reproduce, debug, and identify root causes of issues in production and development environments - Write detailed technical specifications for product engineers to reproduce and resolve identified issues - Write performant scripts and database queries
- experience working as either a Support Engineer or as a Software Developer with customer-facing
- responsibilities - Working knowledge of MySQL or an equivalent relational database querying language (Postgres, MSSQL, etc.) - Ability to read and write code using at least one modern programming language - Comfortable using Chrome DevTools (or equivalent) to investigate and debug issues with web applications - Proven
- requirements to work beyond standard hours - Strong communication skills and the ability to comfortably articulate your thoughts and decisions, including with senior leadership - Strong time management skills, including the ability to prioritize tasks and focus on the most pressing issues Preferred (nice-to-have) Qualifications -
- Experience working in software development (especially using php, python, or modern javascript frameworks like vue and react) -
- Experience working in customer support or otherwise directly responding to customer issues - Knowledge of various AWS services like EC2, S3, Route 53, or CloudWatch - A background working in the healthcare industry - Prior startup and/or B2B SaaS technology organization
Experience
- Qualifications - 3+ years of
Benefits
- experience Perks - What you can expect: - Competitive salaries - Remote/hybrid environment - Potential equity compensation for outstanding performance - Flexible PTO - Company-wide sponsored lunches - Company paid disability and life insurance
- benefits - Company paid family and medical leave - Medical, dental, and vision insurance
- benefits - Discounted pet insurance - FSA/DCA and commuter
- benefits - 401k - Complimentary subscription to digital fitness classes and wellness content - Recovery suite at HQ – includes a cold plunge, sauna, and shower Here at Prompt, we are committed to fostering a fair and respectful work environment.
Additional details
- Job Title: Support Engineer Company Overview: Prompt is revolutionizing healthcare by delivering highly automated and modern B2B enterprise software to rehab therapy businesses, the teams within, and the patients they serve.
- Why work for Prompt? - Big Challenges: Here at Prompt, we are solving complex and unique problems that have plagued the healthcare industry since the dawn of time. - Talented People: Prompt didn't happen by chance, it's a team of incredibly talented and proven individuals who all made their mark before joining forces to build the greatest software on the planet for rehab therapists. - Healthy Approach: This isn't an investment bank.
- At Prompt you own your workload and the entire organization takes a liking to smart work (over hard work). - Positive Impact: Prompt helps outpatient rehab organizations treat more patients and deliver better care with less environmental waste.
- As part of this commitment, it is our policy not to hire individuals from Prompt Customers unless they have obtained their current employer's explicit consent.
- We believe in upholding strong professional relationships and respecting the agreements and commitments our customers have with their employees.
- We appreciate your understanding and cooperation regarding this policy.
- We celebrate diversity and are committed to creating an inclusive environment for all employees.
- Prompt Therapy Solutions, Inc is an E-Verify Employer.