engineering
Posted Apr 16Support Engineer
at Sentry
Vienna, AustriaRemote
Requirements
- We are redefining the standard of technical support by combining deep human expertise with AI-assisted workflows.
- IN THIS ROLE YOU WILL Master the Sentry Ecosystem - Become a Platform Expert: Develop deep authority on Sentry's features to guide customers through complex debugging workflows - Resolve Technical Inquiries: Answer inbound support requests with a focus on teaching and enabling developers, not just closing tickets - Troubleshoot SDK Implementations: Go beyond the UI to help developers instrument Sentry's SDKs within their specific codebases and frameworks Support Our AI-Assisted Workflows - Audit AI
- QUALIFICATIONS Support Engineer (2+ years) - Strong Coding Foundations: Proficiency in Python, JavaScript, or equivalent.
- You should be comfortable reading SDK source code and reproducing bugs - Modern Dev Stack Knowledge: Deep understanding of CI/CD, APIs, microservices, and observability/monitoring - Exceptional Communication: You speak both "user" and "developer" fluently, simplifying complexity for customers and turning findings into clear bug reports Senior Support Engineer (5+ years) - All of the above, plus a track record of owning complex, high-impact problems end to end BONUS
- QUALIFICATIONS - Practical familiarity with AI tooling and how LLMs or RAG-based systems work in practice - Active presence on GitHub or
Benefits
- With more than $217 million in funding and 100,000+ organizations that believe we’re on to something, we're building performance and error monitoring tools that help companies like Disney, Microsoft, and Atlassian spend less time fixing bugs and more time building products.
- experience contributing to open-source repositories We are obliged by law to quote the minimum wage of EUR 53,802 gross per year for this position, in accordance with the respective collective agreement (IT-KV).
- This is a multi-level role (IC2–IC3), and compensation will be determined based on experience and leveling.
- The base salary ranges that Sentry reasonably expects to pay for this position are: - Support Engineer (IC2): EUR 52,000 – EUR 63,000 - Senior Support Engineer (IC3): EUR 64,000 – EUR 78,000 A successful candidate will be eligible to participate in Sentry’s employee benefit plans/programs applicable to the candidate’s position (including incentive compensation, equity grants, paid time off, and group health insurance coverage). See Sentry