Founding NYC Account Manager

Requirements

• About us Encord is the universal data layer for AI that helps 300+ AI teams train and run models on the right data.
• Our platform indexes, curates, annotates, and evaluates data across the full AI lifecycle, from development through production.
• We're an ambitious team of 100+ working at the frontier of AI and have raised $60M in Series C funding from Wellington Management, CRV, Next47 and Y Combinator.
• You'll own and grow a portfolio of strategic customers, with a focus on expanding usage, driving adoption, and ensuring customers get maximum value from our platform — from autonomous vehicle companies to medical imaging teams and next-gen robotics manufacturers.
• You'll work directly with technical and commercial stakeholders, understanding their ML workflows and identifying opportunities for growth.
• This is a great fit for someone who loves building long-term relationships, enjoys technical conversations, and wants to help shape the future of AI infrastructure — from the ground up.
• What you'll do - Own and grow a portfolio of North American customer accounts with a focus on expansion and long-term value - Build trusted relationships with ML, data, engineering, operations, and executive stakeholders - Understand customers' technical roadmaps to proactively identify expansion opportunities - Drive upsells, cross-sells, and multi-team rollouts across existing accounts - Partner with Customer Success, Product, and Engineering to deliver customer outcomes - Communicate customer insights
• Experience with HubSpot, Salesforce, or similar CRM tools - Curious, driven, and excited by the potential of AI and data infrastructure
• experience in account management, customer success, or a post-sales commercial role within B2B SaaS or technology - Proven track record of owning and growing a book of business, with demonstrable success hitting or exceeding net revenue retention or expansion targets -
• Experience managing mid-to-large ACV accounts ($50K–$250K+) across multi-stakeholder organisations - Confidence engaging with technical buyers — including ML engineers, data scientists, and engineering leads — and translating their needs into commercial outcomes - Familiarity with structured account planning, QBR delivery, and pipeline forecasting using CRM tools such as HubSpot or Salesforce -
• Experience working in a high-growth start-up or scale-up environment preferred - Exposure to developer tools, data infrastructure, or ML/AI platforms is a strong advantage Why Encord - Competitive salary, commission, and meaningful equity in a high-growth start-up - Clear, accelerated growth opportunities as the company scales rapidly - Strong in-person culture: 3–5 days/week in our newly launched office - Flexible PTO to fully recharge - 18 paid vacation days in the U.S.