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operations

Posted 3 days ago

Tech Operations Specialist

at GitLab

United StatesRemote
Recruiting

Requirements

  • GitLab is the intelligent orchestration platform for DevSecOps.
  • The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact.
  • The Tech Operations Specialist keeps the field organization's AI tooling running smoothly day to day.
  • You will maintain a clear inventory of AI tools in use across the field, manage an index of use cases and field needs, track adoption and utilization, manage access requests, and keep the underlying data feeding these tools clean and well-organized.
  • This role reports to the Vice President, Enablement & AI.
  • Tool Inventory & Consolidation: Maintain an up-to-date inventory of all AI tools used across the field org, identify overlap or redundancy, and support consolidation efforts to reduce tool sprawl.
  • Tool Adoption & Use Case Index: Formalize a library of field-adopted and -requested use cases for our AI tools, in coordination with the AI Transformation Owner, CRO.
  • Utilization & Tracking: Monitor usage of AI tools across teams, build simple reporting to track adoption trends, and flag underutilized or underperforming tools to stakeholders.
  • Comms & Enablement: draft internal announcements for tool rollouts and create micro-enablement programs to engage the field in AI tools.
  • Tool Access Requests/Management: Own the intake and processing of access requests for AI tools, ensuring provisioning is timely, accurate, and aligned with licensing and approval requirements.
  • AI Data Management: Support the organization, quality, and hygiene of data used by or generated from AI tools, working with relevant teams to keep gDrive/datasets accurate and properly maintained.
  • experience in enablement, sales/business operations, IT operations, or a similar coordination-heavy function; comfortable owning recurring operational processes.
  • Organized & Detail-Oriented: Strong attention to detail with the ability to track multiple tools, requests, and datasets simultaneously without things falling through the cracks.
  • Interest in AI Tooling: Genuine curiosity about AI tools and platforms, with willingness to learn the technical basics of how they're configured, accessed, and maintained.
  • Act as an advocate for AI Adoption and best practices in the field.
  • Data Comfort: Basic comfort working with spreadsheets, dashboards, or simple data tools to track utilization and maintain data quality.
  • GitLab Values Alignment: Ability to work in an all-remote, asynchronous environment, leaning heavily on transparency and collaboration as defined in the GitLab Handbook. About the team
  • The Enablement & AI function is part of the CRO organization.
  • The enablement organization comprises enablement leads serving the CRO business functions, a centralized content group, AI tech resources, and an operations team.
  • Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification.
  • If you have a disability or special need that requires accommodation , please let us know during the recruiting process .

Benefits

  • Flexible Paid Time Off
  • Equity Compensation & Employee Stock Purchase Plan
  • Growth and Development Fund
  • Parental leave Home office support
  • The base salary range for this role’s listed level is currently for residents of the United States only.
  • This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits.
  • benefits and equity . Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
  • United States Salary Range $95,200 — $160,800 USD How GitLab Supports Full-Time Employees •
  • Flexible Paid Time Off
  • Parental Leave

Additional details

  • More than 50 million registered users and more than 50% of the Fortune 100
  • trust GitLab to ship better, more secure software faster.
  • GitLab is where careers accelerate, innovation flourishes, and every voice is valued.
  • Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.
  • Co-create the future with us as we build technology that transforms how the world develops software.
  • Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license.
  • Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025.
  • Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
  • This is a detail-oriented, execution-focused role for someone who enjoys bringing order to a fast-moving tool landscape and wants to build a foundation in Tech operations.
  • What You’ll Bring Early-Mid Level Experience: Some

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