Leverage lightweight automation and AI tools where appropriate to improve efficiency in tagging, monitoring, and routing
experience in community management, partnerships, affiliate marketing, or marketing roles within SaaS or B2B environments Proven
experience building or actively managing online communities and driving consistent engagement (e.g. Reddit, Discord, Slack, forums, or similar external channels Hands-on
experience supporting affiliate, referral, ambassador, or creator programs, including onboarding, partner activation, and ongoing engagement
Strong ability to manage external relationships at scale across customers, partners, creators, and affiliates •
Experience working within structured programs that require coordination, tracking, and operational discipline (e.g. partner programs, lifecycle programs, or growth initiatives)
Strong written and verbal communication skills with the ability to engage a range of audiences, from individual contributors to senior marketing leaders
Familiarity with customer advocacy, voice-of-customer programs, or feedback loops that inform product and marketing decisions
Familiarity with external community platforms and channels (e.g. Reddit, Discord, Slack communities, forums, review sites) and how engagement is driven within them
Understanding of affiliate, referral, creator, or partner marketing programs, including how partners are onboarded, activated, and managed in performance-driven environments
Knowledge of B2B SaaS customer lifecycles, retention drivers, and customer advocacy principles
Understanding of community-led growth and customer marketing fundamentals, including how engagement translates into retention and expansion
Awareness of moderation practices, governance models, and approaches to maintaining healthy external communities at scale
Ability to interpret engagement and performance metrics across both community and partner programs (e.g. participation, activation, retention, sentiment, contribution)
Understanding of customer feedback loops and voice-of-customer frameworks, and how insights are translated into product and marketing actions
Familiarity with content and engagement strategies that support education, enablement, and peer-to-peer interaction
Exposure to CRM or marketing tools (e.g. Salesforce, HubSpot) and/or affiliate or partner management platforms is a plus
experience of the applicant along with the
Benefits
Salary Range: $100,000 - $120,000 per year, plus an additional 5% variable annual bonus contingent on Company performance and eligible to receive a Restricted Stock Unit (RSU) grant .
*This is the pay range the Company believes is equitable for this position at the time of this posting.
Consistent with applicable law, compensation will be determined based on the skills, qualifications, and
requirements of the position, and the Company reserves the right to modify this pay range at any time.
Benefits and Perks:
benefits package that supports your well-being, growth, and work-life balance.
Medical, Dental, and Vision insurance
Flexible spending accounts and 401(k)
Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge.
Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage.
A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses.
Contact
impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey.
From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships.
As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most.
Today, over 5,000 global brands - including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics - rely on impact.com to power more than 350,000 partnerships that deliver measurable business results.
Your Role at impact.com:
You will act as a key connector between impact.com, its customers, and its partners—helping surface insights, foster advocacy, and ensure feedback from both communities and partners translates into action across Marketing, Product, Customer Success, and Performance teams.
At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a
impact.com is proud to be an equal-opportunity workplace.
Additional details
Its award-winning products - Performance (affiliate), Creator (influencer), and Advocate (customer referral) - unify every type of partner into one integrated platform.
We’re hiring a Community & Partner Engagement Manager to build and operate our global community engagement system across brands, affiliates, and creators, while supporting the activation and engagement of our affiliate and referral partners.
This role sits within the Performance Partnerships & Community Marketing team and is responsible for driving meaningful engagement across external communities, supporting affiliate partner activation, and building the systems that ensure community and partner signals are captured, structured, and routed to the right internal teams.
This role will own and grow a global community and partner ecosystem—driving engagement, supporting affiliate activation, and turning external signals into actionable insights that support growth across Marketing, Product, and Customer Success. What You'll Do:
Actively participate in conversations to maintain brand presence, respond to questions, and support discussions
Provide ongoing partner support, including troubleshooting, asset enablement, and program guidance
Translate unstructured signals into structured insights for Product, Marketing, and Customer Success teams
Provide regular reporting on program performance and key trends
Community engagement across multiple external platforms
Identification and activation of brand champions into advocate programs