Director of Operations

Barcelona, SpainRemote

Responsibilities

IMPLEMENTATION EXCELLENCE - Own the end-to-end implementation strategy and delivery framework. - Ensure projects are delivered on time, within scope, and with high customer satisfaction. - Define and continuously improve implementation methodology, tooling, and best practices. - Drive standardization and scalability while maintaining quality. 2.
CUSTOMER SUPPORT LEADERSHIP - Build and manage a high-performing support organization. - Define SLAs, KPIs, and performance standards. - Improve resolution times, customer satisfaction, and operational efficiency. - Establish structured feedback loops with Product and Engineering. 3.
PARTNER ENABLEMENT - Design and execute the partner onboarding and certification framework. - Ensure partners are properly trained and capable of delivering successful implementations. - Provide ongoing support and governance to implementation partners. - Build scalable documentation and knowledge-sharing systems. 4.
TEAM LEADERSHIP & OPERATIONAL RIGOR - Lead, coach, and develop managers and individual contributors. - Define clear performance metrics across implementations and support. - Build forecasting capacity and resource planning models. - Drive continuous improvement and accountability.

We’re trusted by industry leaders such as Dish Networks, Strava, BetterUp, Kajabi, JG Wentworth, Abridge, Cortex, and hundreds more.
experience implementing enterprise software solutions. - 5+ years leading and scaling teams (implementation, consulting, or operations). - Strong background in top-tier consulting firms (Big 4 or similar), implementing complex software solutions. - Direct
experience with FP&A platforms is mandatory (e.g., Anaplan, Adaptive, Pigment, Workday FP&A, etc.). -
Experience working with Office of the CFO stakeholders. SKILLS & COMPETENCIES - Strong operational mindset with structured thinking. - Ability to scale processes without losing quality. -
Experience leading customer-facing teams with revenue impact. - Excellent executive communication skills. - Ability to operate in a fast-growing, Series B environment. - Strong cross-functional leadership and influence.

We have raised over $100m, closing in June 2025 our $60M Series B, led by Scale Venture Partners, with the strong participation of Cathay Innovation, Y Combinator, Atomico, Creandum, and angel operators from Adyen, Zapier, and Twitch.
- Competitive compensation and equity.
Benefits - Competitive compensation including equity package - Competitive vacation policy - Medical Insurance - L&D budget - Access to Meditopia (wellbeing platform) - Language courses (English / Spanish) Our Values Customer Obsession: We share the understanding that Abacum's sole purpose is to create value for customers and relentlessly deploy all creativity and energy to that end.

About Abacum Abacum is the leading Business Planning solution for finance teams to drive performance.
By automating reporting, enabling collaboration, and simplifying planning and forecasting, we help finance teams shift from number crunching to driving strategic decisions.
Founded in 2020 by two former CFOs, we’ve grown into a global team of 100+ people across 30+ nationalities.
Headquartered in New York, we have offices in Toronto and Barcelona.
Our mission is ambitious and we can’t do it alone - join Abacum as we build the future of Business Planning! THE ROLE The Director of Operations will be responsible for leading and scaling three critical functions: 1.
Implementations – The team responsible for delivering successful Abacum implementations for new customers. 2.
Customer Support – The team ensuring timely, high-quality support and resolution for existing customers. 3.
Partners Enablement & Support – The function responsible for enabling and supporting our implementation partners so they can successfully deploy Abacum.
This is a highly strategic and operational leadership role.
You will ensure customers go live successfully, achieve value quickly, and receive world-class ongoing support, while building scalable processes and a high-performance team. KEY RESPONSIBILITIES 1.