CROSS-FUNCTIONAL COLLABORATION: - Partner with Sales to support expansion opportunities, renewals, and new customer acquisition. - Coordinate with Solutions Architects and Forward Deployed Engineers on technical implementation and optimization. - Work with Legal, Security, and Compliance teams to navigate complex procurement, contracting, and regulatory requirements. - Collaborate with Marketing on thought leadership content, case studies, and private sector community building.
Requirements
We’re training and deploying frontier models for developers and enterprises who are building AI systems to power magical experiences like content generation, semantic search, RAG, and agents.
We believe that our work is instrumental to the widespread adoption of AI.
This role requires an individual who understands both the transformative potential of frontier AI and the unique
requirements related to security, explainability, accessibility, and ethical AI. - Contribute to the development of private sector-specific offerings, implementation playbooks, documentation, and best practices. - Share customer insights to inform Cohere's private sector go-to-market strategy and positioning. - Represent Cohere at industry forums, working groups, roundtables, and events.
experience in customer success, account management, strategic consulting, or technology delivery roles within enterprise contexts. - At least 3-5 years working directly with large enterprises in a technology, digital transformation, or consulting capacity. - Proven track record of managing complex, strategic accounts with multiple stakeholders, long sales cycles, and multi-year implementation timelines. -
Experience leading AI/ML, cloud, or enterprise software implementations in secure or highly regulated environments. - Deep understanding of how organizations evaluate, procure, implement, and govern technology solutions. - The ability to speak both English and French Canadian.
Experience developing and executing customer success strategies, QBRs, and executive engagement programs. - Track record of identifying and closing expansion opportunities within existing accounts. - Ability to manage multiple strategic accounts simultaneously while maintaining high-touch, personalized engagement. -
PRIVATE SECTOR ACUMEN: - Comprehensive knowledge of the Montreal private sector ecosystem. - Deep familiarity with digital strategies, service delivery transformation, and customer-centric design principles. - Understanding of budget cycles, procurement frameworks, and contract vehicles. - Proven ability to work with sensitive information and operate effectively in secure environments.
NICE TO HAVE: - Bilingual (English/French) proficiency—a strong asset for working across Montreal. - 3+ years specifically managing GenAI, LLM, or conversational AI implementations. -
Experience with specific Canadian digital transformation initiatives. - Professional certifications: CSM, PMP, ITIL. - Background in management consulting, systems integration, or digital transformation consulting. -
Experience with any modern programming language (C++, C#, JavaScript, Python, etc.) WHAT MAKES THIS ROLE UNIQUE This is a rare opportunity to shape how Montreal's most important institutions leverage AI to drive innovation and growth.
responsibilities that come with deploying frontier AI technology.
If you're energized by complex challenges, have deep private sector expertise, understand the gravity of working with sensitive systems, and want to have an outsized impact on Montreal's digital future while working with cutting-edge AI technology, this role is for you.
Experience
EXPERIENCE: - 8+ years of
Benefits
Full-Time Employees at Cohere enjoy these Perks: 🤝 An open and inclusive culture and work environment 🧑💻 Work closely with a team on the cutting edge of AI research 🍽 Weekly lunch stipend, in-office lunches & snacks 🦷 Full health and dental benefits, including a separate budget to take care of your mental health 🐣 100% Parental Leave top-up for up to 6 months 🎨 Personal enrichment
benefits towards arts and culture, fitness and well-being, quality time, and workspace improvement 🏙 Remote-flexible, offices in Toronto, New York, San Francisco, London and Paris, as well as a co-working stipend ✈️ 6 weeks of vacation (30 working days!)
Contact
Should you require any accommodations during the recruitment process, please submit an Accommodations Request Form https://docs.google.com/forms/d/12a6IrLdF3kI2nonKSr4tiFuz18rLQbaeYV-JM9L4o9Q/edit, and we will work together to meet your needs.
Additional details
Who are we? Our mission is to scale intelligence to serve humanity.
Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers.
We like to work hard and move fast to do what’s best for our customers.
Cohere is a team of researchers, engineers, designers, and more, who are passionate about their craft.
Each person is one of the best in the world at what they do.
We believe that a diverse range of perspectives is a requirement for building great products.
Join us on our mission and shape the future! WHY THIS ROLE? We're seeking an exceptional Customer Success Manager with expertise in the Montreal, Canada, private sector landscape to lead our most strategic commercial accounts.
CUSTOMER SUCCESS & ACCOUNT MANAGEMENT EXCELLENCE: - Demonstrated success driving customer adoption, expansion, and retention in complex enterprise accounts. -
Experience navigating organizational politics and building coalitions across siloed departments.
You'll work with organizations across various industries, helping them navigate the profound opportunities and